Service Desk Analyst
3-Month Contract
Part-time 2–3 days
£22 p/h Umbrella
Jan Start
Your newpany
Our client is seeking a Service Desk Analyst with excellent customer service skills to join their dynamic team. The Service Desk Analyst will provide services and support related to existing standard applications and infrastructure, as well as manage and fulfil requests for service. The Service Desk serves as the first point of contact for all IT-related issues and requests.
Your New Role
1. Incident Logging: Accurately logging incidents received through iing calls.
2. Ticket Management: Reviewing and actioning incident tickets.
3. Ticket Administration: Maintaining up-to-date records of all incidents in accordance with our processes.
4. Ticket Assignment: Assigning tickets to the appropriate resolver groups and suppliers
What you'll need to succeed
5. Technical Skills: Experience with Active Directory account management (account unlocks, password resets), Office 365, and troubleshooting laptops and hardware peripherals