Overview
Join Our Beauty brand client as an Operations Manager. Are you ready to take your career to the next level with one of the fastest-growing beauty companies in the UK? We are on the lookout for a passionate and experienced Operations Manager to drive operational excellence across our direct-to-consumer (D2C) and business-to-business (B2B) channels in the beauty sector.
As the Operations Manager, you will play a pivotal role in ensuring seamless production, supply chain efficiency, and exceptional customer experience for our retail consumers and trade partners. This is your chance to showcase your strong leadership and commercial acumen while working in a multi-channel operations environment.
Core Responsibilities
* Lead Operational Excellence: Oversee and optimise end-to-end operations of order fulfilment and logistics for both D2C and B2B channels.
* Warehouse Management: Lead and manage the external warehouse team, fostering a collaborative and high-performance culture.
* Process Improvement: Drive initiatives to enhance efficiency, reduce costs, and elevate customer satisfaction across all touchpoints.
* Collaborative Forecasting: Work closely with the Supply Chain Manager to deliver accurate sales forecasts and meet customer demand.
* KPI Ownership: Maintain and report on KPIs for warehouse performance to senior leadership monthly.
* Compliance: Ensure adherence to UK regulations, health and safety standards, and company policies.
* Cross-Functional Collaboration: Partner with sales, marketing, and product teams to support exciting new product launches and promotional campaigns.
* B2B Account Management: Oversee account operations, manage order milestones, and coordinate effectively with supply chain and distributors.
* Customer Experience Advocate: D2C customer experience by ensuring efficient order processing and high-quality service.
* Data-Driven Decisions: Utilise data analytics to identify trends, forecast demand, and inform strategic decision-making.
* Budget Management: Manage logistics budget and review fulfilment and warehouse invoices for approval.
Qualifications
* Degree in Supply Chain Management, Business, or a related field preferred.
* 3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B.
* Strong commercial acumen, with experience in managing budgets, KPIs, and cost control.
* Proficiency in managing Shopify and advanced Excel skills.
* Excellent communication and interpersonal skills for effective collaboration.
* Strong analytical mindset with the ability to propose solutions based on data-driven insights.
* Proactive attitude, anticipating issues, and taking ownership to drive results.
Why Join Us?
If you're proactive, thrive in a fast-paced environment, and have a passion for the beauty industry, this is the perfect opportunity for you! Join us and be a part of a dynamic team dedicated to excellence and innovation in the beauty sector.
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