Customer Services Executive
Location: High Wycombe (relocating to Maidenhead in October 2026)
Start Date: Immediate - 9 months assigment
Right to Work: Required (no visa sponsorship)
Manpower is proud to partner with Janssen UK, part of the globally recognised Johnson & Johnson family, to recruit a Customer Services Executive for their Customer Services team based at Head Office in High Wycombe. This is an excellent opportunity to join a high-performing, compliance‑driven team within a regulated pharmaceutical environment, where your work directly supports patients and customers receiving essential medicines safely, accurately, and on time.
About the Role
As a Customer Services Executive, you will play a key role in delivering world-class service across the UK & Ireland. You will manage customer orders, resolve queries, and ensure all customer interactions comply with internal procedures, Good Distribution Practice (GDP), and wider regulatory requirements. This role suits someone who thrives in a structured, process-led environment and can work confidently with multiple priorities.
Key Responsibilities
Customer Order Management
1. Accurately process customer orders within agreed delivery cut-off times
2. Manage orders received through phone, email, customer portal, EDI, and other channels
3. Create and maintain customer accounts in line with GDP and internal standards
4. Ensure patient and customer demand is fulfilled promptly and compliantly
5. Resolve delivery, pricing, or stock-related issues in a proactive manner
6. Liaise with third‑party logistics providers (3PL) to resolve daily operational matters
7. Provide proactive communication to customers regarding stock and service updates
Query & Complaint Resolution
8. Act as the first point of contact for order, query, and claim enquiries
9. Log and manage customer complaints within the Complaints Management System
10. Own customer queries end‑to‑end, ensuring timely and effective resolution
Compliance & Quality
11. Ensure all daily activities comply with Sarbanes‑Oxley controls
12. Adhere to GDP requirements and complete all mandatory SOP and compliance training
13. Support departmental service levels, performance targets, and quality expectations
Collaboration & Continuous Improvement
14. Build positive working relationships with external customers
15. Work closely with internal teams including Quality, Medical Information, Finance (I2C), Supply Chain, and Commercial
16. Contribute to process and service improvement initiatives
17. Support customer satisfaction programmes and survey engagement
About You
You are a proactive, customer-focused professional with strong communication skills and high attention to detail. You are comfortable working in a compliance-led environment and managing multiple priorities within a structured, process-driven setting.
Essential Skills:
18. Previous experience in a customer service role
19. Strong communication and interpersonal skills
20. Excellent accuracy and attention to detail
21. Experience with SAP and Microsoft Office
22. Ability to manage customer relationships professionally
23. Comfortable working within pharmaceutical or regulated environments
Additional Information
24. You must be able to work from High Wycombe initially
25. You must commit to relocating to the Maidenhead office from October 2026
26. Immediate availability is essential
27. Candidates must already hold valid right to work in the UK
Apply Today
Join a respected global organisation and help support the delivery of life-changing medicines.