Production /Application Support lead Contract Dublin. My client a global leading firm is in urgent need of a talented and experienced Production /Application Support lead to join their group on a rolling contact basis.
My client is looking for someone who has the knowledge and expertise of supporting production environments, and associated maintenance, change, control, event, request, incident and problem management. Ability to use expertise to implement preventative actions and seek proactive solutions. You will be the first point of contact for Level 3 (L3) Support as it relates to requests for or a failure of a service; as well as being responsible for maintaining the stability for a portfolio of applications. This role will work closely with business users, Application Production Support team, and other technology teams to identify, troubleshoot, resolve issues, and document or modify knowledge. The individual in this role will co-ordinate Level 3 support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus of triage leadership on all business impacting incidents.
Successful candidates will have a background in Production Support or Application support and be able to demonstrate ability and commercial experience of leading a production support team. You will have experience working in an Agile development environment.Experience with work management and collaboration tools such as JIRA and Confluence
Financial services experience with an understanding of financial products/terminology. If this role sounds of interest drop me a CV so that we can speak in more detail