Location: Natwest/Ulster Bank. BelfastCity Centre - office based training and grad bay (7weeks). Hybrid once training complete. Shifts:Full time - 40hrs perweek - hours worked between the hours of 07:00 and01:00
3 weeks training onsite, 4 weeks gradbayonsite
Provide a proactive andreactive service to make sure that our customers meet all of theirfinancial arrangements in-line with their own financialgoals.
At firstpoint of contact, provide outstanding customer service and help theorganisation to achieve its goals Educate customersin the different ways they can do their banking, supporting them inchoosing the right service options for their personalneeds
We’ll look to you todeliver excellent service to our customers, keeping their needs andfinancial goals in mind at alltimes
You’ll be educating customers in the different ways theycan do their banking and supporting them in choosing the optionsthat work best for them We’re looking for adetail-orientated person to compliantly complete processes andprocedures, while providing each customer with a seamlessexperience
In this role, you’llconduct financial reviews with customers and provide them withaccurate information, allowing them to make informed decisions onfinancial products and services. Supporting the bank’sway of working to help as many customers aspossible
Maintaining relationships with colleagues in yourdepartment to support customers and maintain an awareness of thewider aims of the business Resolving complaintsand errors quickly and making sure that the relationship with thecustomer is fully restored Ensuring each customerinteraction leaves the customer satisfied that their needs havebeen met.
To join us in thisrole, you’ll have experience of working in a customer serviceenvironment and managing relationships with customers. You’ll enjoyapplying your excellent organisational and time management skillsto meet performance measures and customerneeds.
Excellent communicationskills, both verbal and written A background of workingwithin a regulatory environment Good technology skillswith the ability to use MicrosoftOffice
Perks at Work – Savings Discounts /Free Online Classes
Help@Hand - Savings Discounts /Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, MentalHealth Support, Financial Advice, LegalAdvice
Holiday PurchaseScheme
Refer-A-Friend earns up to £1,200 foryou
Dedicated Employee ExperienceProgress – Here to support TPjourney
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