Overview
Customer Service Advisor role at 4Com, Bournemouth, United Kingdom. The Technical Support team is looking for outgoing, motivated individuals who thrive in a fast-paced environment and value training and ongoing support to succeed.
Responsibilities
As a Customer Service Advisor at 4Com, you will be responsible for providing telephone support to customers to maintain their systems, supporting the technical teams where required, and rectifying 1st line faults in a professional and timely manner, delivering a high standard of customer service at all times.
* Provide 1st line technical telephone support to customers to maintain their systems and ensure customer satisfaction.
* Obtain referrals from satisfied customers and pass to the upgrades team.
* Report 3rd party faults and pass to the relevant department where necessary.
* Support the technical team in additional areas where required.
* Perform general administrative tasks, including logging calls and ensuring the database is consistently updated and accurate.
Requirements
* An excellent and confident telephone manner.
* Previous experience in an inbound call centre or a customer facing role.
* Prior exposure to telecoms/IT (preferred but not essential).
* Able to thrive in a fast paced environment.
* Strong organisational skills and shows enthusiasm to all duties.
* Working knowledge of Microsoft packages.
Benefits
* Salary of £25,000 per annum.
* An exciting, fast paced role with future progression opportunities.
* 24 days holiday + bank holidays (increasing by 1 day each year).
* Refer a friend scheme.
* Vodafone Advantage Discount.
* Monthly Company Targeted Draw and Incentivised Lunches.
* Discounted Gym Membership.
* Employee Assistance Programme.
* Cycle to work scheme.
* Company pension.
About Us
* 4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
* We are a creative, aspirational team working to supply telephone systems bespoke to each business with a service tailored to their needs.
* We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
* Our customers and those who work with us are our priority and we are aware of the importance that to succeed, our team need to feel motivated and happy.
* When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
4Com Technologies Limited is committed to promoting equal opportunities in employment. Recruitment processes are conducted based on merit, abilities, and qualifications, and 4Com Technologies Limited will not discriminate unlawfully. Any requests for feedback should be made and will be responded to in writing.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Telecommunications
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