Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction. The ideal candidate will possess strong communication skills, a knack for data entry, and the ability to analyse customer needs.
Responsibilities
* Respond promptly and professionally to customer inquiries via phone, email, and chat.
* Provide accurate information regarding products and services, ensuring customers are well-informed.
* Perform data entry tasks accurately to maintain up-to-date customer records.
* Identify opportunities for upselling products or services based on customer needs.
* Handle complaints with empathy and resolve issues efficiently to enhance customer satisfaction.
* Collaborate with team members to improve service delivery and share best practices.
* Maintain a thorough understanding of company policies, procedures, and product offerings.
Experience
* Previous experience in a customer service role is highly desirable.
* Proficiency in data entry with attention to detail is essential.
* Strong phone etiquette and communication skills are required for effective interaction with customers.
* Analytical skills to assess customer needs and provide tailored solutions are beneficial.
* A friendly disposition with a passion for helping others will contribute to your success in this role. Join us in delivering outstanding service that makes a difference
Job Type: Full-time
Pay: £24,420.00-£25,321.15 per year
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer Service: 1 year (preferred)
Work Location: In person