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Job Description
Helpdesk Coordinator (Nights) - Emergency Response
Working Hours: 7:00 PM - 7:00 AM (Night Shifts)
Pay Rate: £13.85 per hour
Pre-Employment Checks Required: Standard DBS Check
* Type: Full Time
* Region: UK - West Midlands
* Town/City: Smethwick, West Midlands
* Posted: 25/06/2025
* Reference: HD-EV-SD-25_1750842954
About the Role
We are looking for Helpdesk Coordinators to join our Emergency Response team for night shifts. Based at the Midland Metropolitan University Hospital, you will play a key role in managing service requests and ensuring that engineering tasks are assigned and completed efficiently.
Key Responsibilities
* Respond to incoming calls and emails, accurately logging all service requests.
* Prioritise and dispatch jobs to the appropriate engineers.
* Monitor open jobs and escalate delays or issues as needed.
* Ensure all data is accurately recorded in the system.
* Work collaboratively with internal teams and external contractors.
* Deliver a high level of customer service at all times.
What We're Looking For
* Previous experience in a helpdesk, customer service, or call centre role.
* Excellent communication skills, both written and verbal.
* Strong IT Skills, Including Experience With Microsoft Office
* Organised and able to prioritise tasks in a fast-paced environment.
* Comfortable working independently and as part of a team.
* Experience with CAFM systems (e.g., Maximo) is desirable but not essential.
Additional Information
* Uniform or dress code details will be provided during onboarding.
* A driving licence is not required for this position.
Apply for this job
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Broadcast Media Production and Distribution
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