Are you well organised?
Can you communicate effectively?
Would you like to work for a growing, market leading business?
If you have answered 'Yes!', then Newton Property Management have an exciting new opportunity within our Glasgow Office.
We're looking to recruit a well organised, forward-thinking Senior Property Manager (factoring), to add to our growing Property Management department. This role within the Newton Property Management team, presents an opportunity to join our vibrant and dynamic business.
With our people and customers at the heart of everything we've done for the past 22 years, we want to hire someone to slot into our fast-paced environment. The candidate would require previous experience in a Property Manager (factoring) role.
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Role:
Reporting to an Associate Director, this position has responsibility for managing a complex/technical portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to and contributing to the ‘Newton Way’ customer excellence charter.
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Main responsibilities include (but not limited to):
Customer experience & engagement:
* Responsible for the delivery of the ‘Newton Way’ customer excellence charter.
* Building and maintaining relationships with both customers and contractors.
* Responsible for creating and distributing regular customer communications.
* Conduct regular owners’ meetings, in both individual and group settings.
* Plan, attend and manage evening AGMs for portfolio sites.
Portfolio management:
* Manage a complex, high value portfolio of properties.
* Responsible for instructing and monitoring both reactive and proactive repairs.
* Manage and co-ordinate customer insurance claims process.
* Conduct regular property visits in line with company expectations.
Record keeping:
* Ensuring customer records are kept accurately and up to date.
KPI’s:
* Customer satisfaction (complaints % & customer survey/interviews).
* Customer response times (% delivery vs target).
* Site visits % vs target.
* Business retention.
Specific skills, capabilities & requirements:
* Full, clean UK driving license.
* Minimum 3 years’ direct property factoring industry experience.
* Previous experience in dealing with a complex, high value portfolio of properties.
* A comprehensive working understanding of property management legislative requirements.
* Works well under pressure.
* Previous experience in a customer service-based role.
* Strong communicator.
* Ability to work well as part of a team.
* Ability to work to targets.
Benefits:
* Group Life Insurance
* Employee Loan Scheme
* Pension Scheme, including salary sacrifice pension scheme
* Annual profit-sharing bonus
* Complimentary birthday off
* Additional complimentary festive leave
* Enhanced parental leave (maternity, paternity, adoption leave)
* Sick Pay
* Holiday accrual scheme
* Bereavement leave
.....and many many more !