Job Description
4 month contract with a local authority
Job Purpose
* The Customer Service Associate acts as the first point of contact for a wide range of Lincolnshire County Council and District Council services. The role is responsible for providing high ‑quality customer support across services including Adult Care, Children’s Services, Highways, Libraries, Heritage, Registration, Council Housing Repairs, and other local authority functions. The postholder will gather, process, and record information accurately while delivering a professional, friendly, and efficient customer experience in a fast ‑paced and diverse contact centre environment.
Key Duties/Accountabilities
* Serve as the first point of contact for customers accessing council services via phone, email, or digital channels.
* Handle enquiries related to District Council Services (e.g. council housing repairs), Libraries, and Heritage services.
* Support Lincolnshire County Council services including Adult Care, Children’s Services, Highways, and Registration & Celebratory Services.
* Provide accurate information, guidance, and signposting in line with service protocols.
Essential Experience Required
* The candidates need experience of inbound and outbound telephony in a contact centre environment
* Experience in a customer service or contact centre environment (desirable but not strictly required).
* Experience managing high ‑volume customer interactions in a fast-paced setting.
* Experience handling sensitive or confidential information appropriately.
* Experience using computer systems, Microsoft Office, and Windows applications.
Essential Qualifications Required
* Basic education with strong literacy and communication skills.
* Competency using Microsoft Office and Windows ‑based systems.
Additional information to note
* Working hours: 37 hours per week
* 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, United Kingdom
* Work pattern - This is a Monday to Friday role. 37 hours per week to be worked within the hours of 08:00 to 18:00. The role is working from the office
* All interviews will be held at Lancaster House and will be competency based questions
* We work on Bi weekly payment schedule
The role closes on 22nd April 2026, apply ASAP.
Requirements
The Customer Service Associate acts as the first point of contact for a wide range of Lincolnshire County Council and District Council services