Grade: RCS I
Contract Type: Permanent (Full-Time)
Location: Coventry - CV2 2TA
DHL Supply Chain is the powerhouse behind some of the world's most advanced logistics operations. Our people are the quiet champions who keep industries moving and the country running without missing a beat.
We're now searching for a dynamic Contract Manager in Coventry to take the reins and deliver exceptional, customer focused supply chain solutions. In this role, you'll own operational performance, drive continuous improvement, and build strong partnerships that shape the future of logistics. If you thrive on challenge and want to lead from the front, this is your moment.
A TYPICAL DAY MAY INVOLVE
* Take responsibility for the day-to-day running of the operation by leading teams onsite, resolving issues in real time, ensuring safe and compliant execution, and maintaining service continuity against customer SLAs.
* Kick off the day by reviewing progress during on site projects, ensuring timelines, resources, and customer expectations are aligned.
* Host or prepare for customer meetings to discuss performance, explore growth opportunities, and present data-driven recommendations for supply chain improvements.
* Analyse daily KPIs and operational dashboards with your leadership team, addressing any deviations and implementing corrective actions.
* Collaborate with operations management team to adjust resource plans based on volume forecasts, seasonal peaks, and customer requirements.
* Lead Gemba walks, confirm standards, and coach team members on process improvements while fostering a culture of safety, engagement, and customer-centricity.
THIS ROLE WOULD SUIT PEOPLE WHO
* Comfortable taking ownership of live operations, work directly with the onsite leadership teams, engage directly on the floor when needed, and drive safe, compliant, high performing execution that meets both customer commitments and commercial objectives.
* You're commercially driven, understand how to make operations profitable (e.g., cost per square foot), and can partner with Business Development on bids, tenders, and growth opportunities.
* You're comfortable navigating complex transitions, introducing new processes, and aligning multiple stakeholders.
* Experience in warehousing, e-commerce, and ideally automation.
* Experience working directly with customers, understand their evolving needs, and can translate insights into tailored solutions that strengthen partnerships and drive long-term success.
WHY JOIN US?
* Company Car or Car Allowance
* Free confidential 24/7 GP Service
* Hundreds of discounts (including Retail, Childcare + Gym)
* Affordable loans & Enhanced Pension Scheme
* 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
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