AHP Administrator
Location: IMSK Physiotherapy Department, Penrith Hospital, North Cumbria Integrated Care NHS Foundation Trust.
Closing date: 17 June 2026.
Role Summary
An entry‑level Band 3 Administrator will support the Integrated Musculoskeletal Team (IMSK) at Penrith Hospital by liaising with other administrators and health professionals, creating integrated care pathways and ensuring seamless transition to secondary care, and maintaining administrative systems.
Responsibilities
* Carry out referral activities through care pathways across primary, secondary and acute settings.
* Daily telephone contact with patients.
* Schedule appointments for patients and handle general enquiries.
* Perform delegated administrative tasks to support the IMSK Service.
* Maintain digital and manual records, procedures and systems to enable an effective patient journey.
Person Specification
* Ability to adapt to changing circumstances and priorities.
* Flexible approach to working patterns.
* Promote equality and diversity.
* Ability to travel between sites.
Skills and Aptitudes
* Handle information sensitively and confidentially.
* Good written and verbal communication skills.
* Work independently and as part of a team.
* Prioritise work unsupervised and meet tight deadlines.
* Deliver high quality service and maintain high standards.
* Work under pressure.
* Willingness and ability to learn new skills.
* Problem solving and multitasking.
Knowledge and Experience
* Knowledge of secretarial or administrative procedures and systems.
* Good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams).
* Experience organising and facilitating meetings.
* Experience in diary management.
* Knowledge of NHS guidelines.
* Previous administrative experience within the NHS.
Qualifications
* NVQ3 in administration or relevant experience.
* Minimum GCSE qualification in English Language or equivalent.
* RSA II word processing or equivalent.
* ECDL.
Remuneration & Employment
* Salary: £25,760 to £27,476 per annum pro rata.
* Contract: Fixed term (12 months).
* Working pattern: Part‑time, Job share.
* Reference number: 262-A-26-7964480.
* Job location: IMSK Physiotherapy Department, Penrith Hospital.
Benefits
* 27‑day holiday scheme rising to 33 after 10 years.
* NHS discounts.
* Salary sacrifice schemes including lease cars and Cycle to Work.
* Vivup: free, confidential counselling and information service.
* Subject to eligibility.
EEO and Equality Statement
The Trust is committed to creating an inclusive and compassionate workplace and is an equal opportunity employer. All applicants are encouraged to apply regardless of race, gender, age, disability, or background.
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