A leading manufacturing company in Kidlington, Oxfordshire are looking for a Technical Support Analyst to join the business.
Main responsibilities
* To undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.
* To act as first line support for all helpdesk requests and incidents
* Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.
* Install, configure, and maintain desktop and laptop PCs.
* Support and troubleshoot issues related to telephone systems.
* Provide support for audio-visual equipment, projectors, and video conference facilities.
* Manage the resolution of IT issues, problems, service requests, and changes using the Helpdesk tool.
* Conduct audits of computers to ensure all software is authorised and licensed.
* Maintain an accurate inventory/database of IT hardware and software.
* Liaise with third-party IT support companies and vendors as required.
* Provide IT support to other offices as needed.
* Perform any other IM or IM Admin related tasks.
* Adhere to defined IT standards and procedures.
* Purchase, Configure, install and maintain desktop and laptop PCs
* Maintain an inventory/database of IT hardware and software
* Liaise with third party IT support Companies and vendors
Essential Knowledge and Skills
* Strong expertise in supporting Windows PC's and servers
* Windows Desktop (Enterprise)
* MS Office & MS Products
* Google G‑Suite
* Excellent troubleshooting skills and problem‑solving abilities
* Basic understanding of network infrastructure (TCP/IP, DNS, DHCP)
* Experience with ticketing systems and ITIL best practices
* Ability to provide clear and concise technical support to non‑technical users
* Strong communication skills, both written and verbal
* Ability to work independently and as part of a team
Desirable
* Windows Server
* Firewalls (Checkpoint, PALO ALTO)
* Active Directory
* Basic Networking
* Telephony
* IT Security
* Virtualisation (VMware)
* MDM Platforms
* Mobile Phone Support (IOS & Android)
Education, Qualifications or Training
* A Qualification in IT (A+ or MCSE)
* Experience in a Technical support environment
* Able to obtain SC Clearance
Desirable
* Computer science related degree
* Working knowledge of other IT operating systems (Linux)
* Experience working in a secure environment
Additional requirements
* If you have not been a resident for the last 5 consecutive years, please be prepared to request an overseas criminal record check for these countries as you will be asked to provide this for referencing and security checks.
* You must possess the current, legal right to work in the United Kingdom.
* They will not be able to offer sponsorship for any employment Visa's.
Benefits
* Competitive salary
* Private Medical Insurance (Bupa) - single cover for employees paid by the company
* Pension: Employees are auto enrolled into the Airbus Group UK Retirement Fund. Initially, AH contributes 6%, employee 4% basic
* Share Incentive Plan and ESOP. Annual share schemes at company discretion.
* Success Share, Discretionary Group bonus scheme (conditions apply)
* Bikes to Work (up to 3,000) (employee purchase scheme)
* Technology (employee purchase scheme)
* Mydrive (employee car purchase scheme)
* Den-Plan (employee purchase scheme)
* Health-care Cash Scheme
* Personal Accident Insurance (employee purchase scheme)
* Health Assessments
* Travel Insurance
* Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)
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