About the role
The Sales Associate is the face of Leica and delivers the Leica brand experience to prospective and existing Leica customers. They have a passion for selling and provide exceptional levels of customer service. They have exceptional product knowledge and can build lasting customer relationships that result in repeat business and increased revenue. Leica Sales Associates live and breathe our brand values and create a customer experience that is warm, engaging and tailored to the individual. The role will be based at our concession in Harrods.
Key Accountabilities
* Supporting the team in reaching monthly retail targets and KPIs by providing excellent customer service
* Understand and properly execute systems and POS procedures, and respond to and follow up customer calls, messages and emails on a daily basis
* Develop and maintain a list of customers and CRM database and provide customers with an exceptional and bespoke level of service including one-on-one training sessions on Leica products
* Provide a one-to-one personalised service and aftercare service to customers (e.g., through notifying them of new products, relevant photography exhibitions and Akademie courses)
* Assist with the presentation of products and displays according to visual merchandising guidelines and maintain exceptional standards of housekeeping
* Support the team with stock management, including stock takes and reordering
* Properly execute all stock movements on SAP
* Follow security procedures in store
* Act as a brand ambassador at all times, contribute to and represent Leica at events
* Seek to continuously develop knowledge and skills in sales, service, systems and process
Key Skills
* Retail and sales experience are essential
* Good communication and organisation skills
* Excellent written and phone skills
* Team player
* Knowledge of using SAP is advantageous but not essential
* Knowledge of photography or watches
Benefits
* Competitive salary and opportunity to earn sales-based commission
* Private Medical Insurance
* Life Insurance
* Staff discount
* 33 days annual leave (including bank holidays)
* 2 days Volunteering Day per year
* Cycle to Work Scheme
* Pension
* Access to Employee Assistance Programme
* Training & Development
Equal Opportunities Employer
Leica is committed to and promotes the principle of equal opportunities in employment. We aim to treat people fairly and ensure that discrimination does not occur at any stage of recruitment, selection or employment on any grounds including race, religious beliefs, gender reassignment, ethnic or national origin, sex, age, marital status, disability, sexual orientation, pregnancy or maternity and trade union activities. It is the policy of Leica to ensure that all job applicants and colleagues are recruited, trained and promoted solely on the basis of their abilities.