Description
About this opportunity
We are looking to recruit a Systems and Support Assistant to join our Technology Team.
This role will suit applicants who have some experience of working within a Technical Support role and is keen to develop their IT knowledge further.
You will be responsible for providing remote IT Technical Support to a userbase of over 520 people along with face-to-face support throughout our offices. Supported by other members of our Technology Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West’s leading employers.
Your responsibilities will include:
1. Logging helpdesk calls and providing assistance to resolve issues
2. Email administration such as releasing quarantined emails
3. Day to day administration of our Cloud based software
4. User account administration
5. Day to day administration of our Cloud based file sharing service
6. Asset logging / keeping asset register up to date
7. Distributing IT equipment to staff
8. Installing software
9. Building laptops/phones/tablets for end users
10. Identifying tickets logged that would benefit from additional training
11. Visiting other offices to engage with users and check office IT equipment
What we are looking for
To be considered for the role, you will need to have:
12. Previous Technical Support experience
13. A good understanding of Microsoft Office
14. Strong communication and interpersonal skills
15. A passion for technology and a self-motivated approach to work
This role will be primarily office based.
Why join us
We are an award-winning certified Great Place to Work® provider of Audit, Accountancy, Tax and Advisory services in the South West and West Midlands. With a turnover of £48m, we saw growth of almost 15% over the last 12 months. We are also currently ranked fifth in the Accountancy Age Mid-Tier Power Index and are the largest provider of audit services to multi-academy trusts in the academy sector.
From owner-managed businesses, SMEs, and large businesses; to entrepreneurs and private individuals; we offer full services across a diverse range of sectors.
With 9 offices, over 50 partners, and over 500 people, we have the capability and capacity to meet our clients’ needs. From owner-managed businesses to large businesses we have the full-service expertise to advise our clients.
We are also a member of Kreston Global, a global network of independent accounting firms in more than 100 countries.
We also offer a multifaceted benefits package, which includes:
16. 25 days holiday, plus bank holidays
17. Extra time off at Christmas - in addition to your annual leave entitlement, we close between Christmas and New Year
18. Hybrid and flexible working
19. A contributory pension scheme
20. Life assurance
21. Critical illness cover
22. Simply Health cashback plan including access to 24/7 online GP service and counselling services
23. Perkbox discounts and rewards platform with over 4,000 perks and discounts
24. Social events with active social committees that plan internal and external events
25. Numerous opportunities for development