Responsibilities
* Creating the perfect space for customers to kick back with our coffee
* Drumming up fresh ideas that meet customers' ever‑changing wants and needs
* Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition
* Inspiring your team to get buzzed about the business
* Training and developing your team to reach their full potential. As a Store Manager, your main goal is to take full responsibility for running your store successfully. You'll lead by example, making sure every customer receives Excellent Coffee with a Smile and great service every time.
* You'll manage important day‑to‑day tasks like tracking sales, monitoring health and safety, and ensuring store targets are met. You'll also handle cash procedures and keep the store secure and financially compliant.
* Creating a positive and supportive atmosphere for your team is key. You'll help them grow by managing training, encouraging development, and using tools such as My Costa Learning. You'll also make sure rotas are planned ahead and there's always the right coverage in‑store.
* With support from your Area Manager, you'll take the lead in hiring great team members and ensuring everyone is trained to drive sales, upsell confidently, and maintain high standards.
* Finally, you'll stay up‑to‑date with Costa and Goldex guidelines, keep all store documents in order, and stay in regular communication with your Line Manager and Head Office – especially for payroll, HR, maintenance, and banking.
Qualifications
* A passion for coffee and people is just the start of what we're looking for. What else makes a great Store Manager?
* Experience in leading a store team and inspiring them to strive for excellence.
* A commercial mind with the ability to think ahead and see the bigger picture, maximising every sales opportunity.
* A brand ambassador who ensures attention to brand standards.
* An ambitious character who wants to be part of our growth journey.
* Ability to thrive under pressure and execute at pace.
* Experience of managing, coaching and developing team members – they could be our future leaders.
* A hands‑on, approachable leader with excellent communication skills and a passion for delivering exceptional customer service.
* Reliable, adaptable, and ready to step in wherever needed, with a professional appearance and flexible approach to shift patterns.
* Management experience in a coffee store.
* Worked within a customer‑facing environment.
* Worked in the hospitality/ retail industry.
About the Role
A bit about usp>
Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And you’ll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. It’s going to be a thrilling ride.
About Us
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 15th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do. This Costa store is owned & operated by Goldex Investments Ltd. We are an Award Winning Multi‑Brand Company with stores throughout the South‑East of England... our motto is “Investing In The Future” and that includes our staff. Our People Are What Makes Us Great! Goldex Investments Group Ltd, established in 2005, is one of the UK’s largest Costa Coffee franchisees and a diversified operator across hospitality, property and wellness sectors. With over 43 Costa stores and brands like Kaspa’s Desserts, Goldex Workspace, and Goldex Fitness, the company employs 500+ staff nationwide. In 2025, Goldex became the UK Master Franchisee for Gong Cha, the global bubble tea brand. Known for award‑winning excellence and career development, Goldex also champions community support‑donating over £250,000 to charitable causes, including building a school in Ethiopia a coffee growing community for 1,000+ children. Headquartered in Kent, Goldex continues to grow through innovation, integrity, and a people‑first culture. Learn more at goldexinvestments.com.
Benefits
* Competitive Salary Package
* Yearly managerial performance bonus scheme
* 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card)
* Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program
* We love to internally promote our staff so they grow with us, creating a long‑term career path
* Company Pension
* 28 day holiday Package (Including Bank Holidays)
* Refer a friend scheme and receive £150 per candidate (T&C's apply)
* 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
* Opportunity to volunteer for the Goldex and Costa Foundation
* Access to a range of local and national discounts with The Life Style Card
* Recognition opportunities: Hampers for Workiversary's, Store of the Month, Customer Feedback Award and Achievement Awards.
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