Contract / Facilities Manager - FM Service Provider - London, Baker Street - Up to £75,000
An exciting opportunity to work for an established FM service provider situated in Baker Street, London. CBW are currently seeking an experienced Contract Manager to oversee the delivery of all hard & soft FM services across this modern flagship builidng The successful candidate will have a proven track record in facilities management and will be responsible for managing dedicated on-site engineering teams (Hard & Soft), ensuring all planned and reactive maintenance activities are completed to the highest standards, and that the properties operate efficiently on a day-to-day basis.
Hours of work
Monday to Friday - 08:00am to 17:00pm
Key duties & responsibilities
* Report directly to the Operations Manager
* Manage agreed KPI and SLA's.
* Responsible for managing the company's H&S and environmental performance on the contract.
* Plan and implement building shutdowns and complex client project works.
* Responsible for managing the company's quality procedures on site
* Recruitment of any new staff
* Responsible for the development of all staff, which will include annual appraisals.
* Manage staff absenteeism and be responsible for disciplinary issues
* Management of client relationships on a daily basis.
* Management of all reports.
* Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
* Offer technical support to both the client and the engineering team
* Responsible for the permit system.
* Attend client meetings
* Financial understanding/experience (P&L etc)
Requirements
* Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher (High desirable)
* Experience of service delivery covering both hard & soft services
* A proven track record in commercial building maintenance
* Ability to communicate both verbally and in writing with all levels of staff and clients.
* Ability to manage and prioritise a demanding and varying workload.
* Excellent communication and customer service skills