Manager II - ML Data operations, (GO-AI)
Want to join the Earth’s most customer-centric company? Are you someone who likes to design the right workforce strategy to meet long-term process targets? Do you like to develop talent to create a high-performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced, dynamic environment.
Manager-II, Operations, is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve potential issues impacting customer experience and business continuity.
About the team:
Global Operations-Artificial Intelligence (GO-AI) is part of Amazon Robotics (AR), within Fulfillment Technologies & Robotics (FTR). GO-AI enables computer vision (CV) and ML-based automation by delivering high-quality data to improve AI and ML product lifecycle through near real-time human-in-the-loop (NRT HITL) and offline annotations.
Responsibilities:
* Manage in-house operations delivery (BnM, VC) with a team of up to 100-120 associates supported by 5-6 front-line managers, focusing on accuracy, service levels, SLAs, KPIs, shrinkage, and retention.
* Conduct regular team reviews and drive overall performance.
* Identify improvement opportunities and lead process improvement projects.
* Establish governance structures for daily operations.
* Ensure compliance with guidelines and standards.
* Hold regular meetings with internal stakeholders and departments.
* Be open to domestic and overseas travel as required.
* Oversee performance management and annual appraisals.
* Lead key projects for the program.
Basic Qualifications:
* Bachelor’s degree or equivalent.
* 8+ years of experience with 4-5 years in managerial roles within operations, preferably in non-voice customer service environments.
* Proven success in managing large teams and remote teams.
* Experience in operations, quality, or training in BPO or captive settings.
* Ability to work across time zones and geographies.
* Familiarity with workflow principles in voice/non-voice environments.
* Experience with domestic and international operations.
* Entrepreneurial mindset and independent operations experience is a plus.
* Strong analytical skills for process improvement.
* Excellent communication skills for engaging with senior leadership.
* Leadership qualities to set goals, inspire, prioritize, and motivate.
* Creativity and innovation in fast-paced environments.
Preferred Qualifications:
Candidates should be able to work onsite in Hyderabad. We promote an inclusive culture and support accommodations for disabilities during the application process. For more info, visit this link. Amazon is an equal opportunity employer and values diversity.
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