SF Recruitment is currently recruiting for a Product Support Engineer to join one of our fantastic clients based in Nottingham on a permanenent basis, the role will offer hybrid working. You will be expected to be on-site few days a week and rest would be from home. Every week could look different as it will depend on the workload.
This role would be suitable for candidates based around Nottingham or towards London. Experience in similar Product Support based role is desired!
Job Responsibilities:
1. Project management of live customer trials, from initial customer liaison and specification confirmation through to installation, user training, regular review, and reporting.
2. Provide software/hardware solutions to staff utilising the company network and hardware.
3. Support of workshop technicians, including day-to-day tasks and activities.
4. Producing and analysing field data, providing recommendations for improvements.
5. Identify and feedback on performance of in-service equipment to allow continuous improvement of reliability.
6. Identify recurring faults and providing efficient solutions.
7. Regular operations and customer reviews of in-service equipment reliability.
8. Supporting the test and development of in-house and OEM equipment.
9. New and updated products tested, approved, and documented.
10. Responsible for resolution of customer technical queries and support issues.
11. Pro...