Customer Experience & Product Expert - 12 Month Fixed Term
Office Angels are delighted to be recruiting for a Customer Experience & Product Expert to join a dynamic, values-driven business in Gateshead.
In this role, you'll be the go-to person for resolving customer and partner queries across a wide product range. You'll play a key part in ensuring an excellent customer journey - whether that's troubleshooting product issues, supporting service partners, or creating engaging training and support materials for colleagues and customers worldwide.
We genuinely love recruiting for this business because they truly look after their people. You'll be joining a collaborative, welcoming team in a company that prioritises integrity, growth, and personal development. Office Angels has proudly partnered with them for many years - and we know first-hand how supportive their culture is.
Salary & Benefits
* Salary: Circa £30,000
* Location: Gateshead - Free On-Site Parking
* Contract: 12-Month Fixed-Term
* Hours: 36 per week
* Mon-Thu: 8:20 AM - 4:30 PM
* Fri: 8:20 AM - 1:30 PM
* (Hybrid working available after training)
Benefits include: 25 days annual leave + 8 bank holidays (option to purchase more), Bonus scheme & profit share, Pension: 6% employer / 2% employee, Life Assurance (3x salary), Health Cash Plan (up to £625/year for prescriptions, dental & therapies), Employee Assistance Programme & 24/7 GP Helpline, Share Incentive Plan, Cycle to Work discounts, and long-service rewards
What You'll Be Doing
* Resolving technical and product queries from customers and service partners
* Supporting the global sales team with product and technical questions
* Investigating issues alongside the R&D team
* Creating and maintaining user-friendly support materials (SOPs, videos, guides)
* Delivering product training for internal teams and external partners
* Providing feedback to improve communications and customer support tools
* Identifying FAQs and proactively suggesting improvements
* Collaborating with the wider customer experience team on servicing and order management
Skills & Experience
* Strong written and verbal communication skills - able to simplify complex issues
* Highly organised with the ability to juggle multiple projects
* Confident IT user (Office 365; CRM experience an advantage)
* Background in chemistry/chemical manufacturing (desirable)
* Technical understanding of products and applications
* Naturally curious and solutions-focused
What We're Looking For
* Self-motivated, proactive, and ambitious
* A confident problem-solver who enjoys taking ownership
* A collaborative team player
* Positive, can-do attitude with a continuous improvement mindset
Ready to make an impact in a supportive team where your skills will truly be valued? Apply now!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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