Job Title: Customer Service Advisor Location: Edinburgh
Salary: £24,300 per year + bi-annual bonus
Hours: Monday to Friday, 9:00 AM – 5:00 PM
Contract: Full-time, 37 hours per week
Holidays: 25 days annual leave + 9 public holidays
Role Overview:
We are working alongside a fantastic charitable organisation who are looking for multiple customer service advisors. This role involves managing customer enquiries, supporting complaints and appeals, and ensuring a smooth customer journey. The position requires excellent communication skills, a customer-first mindset, and the ability to work collaboratively with internal teams and external partners.
Key Responsibilities:
Handle incoming customer enquiries and provide accurate advice.
Support customers through exceptions and delays in their journey.
Liaise with subcontractors and third parties to resolve issues.
Manage complaints and appeals within service level agreements.
Contribute to service improvement initiatives.
Requirements:
Experience in customer service, preferably in a call centre.
Strong communication and problem-solving skills.
Ability to work with vulnerable customers.
Team-oriented and enthusiastic about helping people.