Application Support Specialist
* Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology.
* Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience.
* Immediate start available - ideal for candidates with strong SQL, application support, and Windows environment experience.
* To apply, please email
Who are the client?
Our client is a rapidly expanding HealthTech organisation based in the UK, with their software deployed in over 95% of NHS hospitals and growing presence overseas. Focused on turning healthcare data into meaningful insights, they deliver cutting-edge clinical intelligence solutions across areas such as critical care, paediatrics, and pain management. The company fosters a culture rooted in innovation, teamwork, and a strong commitment to enhancing patient outcomes.
What will you be doing?
This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and contribute to software quality through testing and feedback.
Key responsibilities include:
* Taking incoming support calls and providing timely, effective assistance
* Monitoring and managing support tickets within agreed SLAs
* Diagnosing and resolving customer issues independently or via development team escalation
* Installing and customising applications for new clients
* Delivering user training sessions
* Testing bug fixes and updates before client release
* Maintaining accurate issue tracking via Jira
What will you need?
* IT qualification or degree (essential)
* Experience working with service desk ticketing tools such as Jira
* Strong knowledge of SQL, Windows environments, and databases
* Excellent interpersonal and communication skills
* Fluency in English
* Experience with remote access tools
* Proactive, enthusiastic, and quick to learn
* Comfortable working with a high degree of autonomy
To Apply
Please apply through this advert or send your CV directly to. By applying, you consent to your application being processed and submitted for this vacancy only.
KEY SKILLS - Technical Support, SQL, Application Support, Windows, Databases, Jira, Remote Access, Healthcare Technology, Clinical Intelligence, HealthTech
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