Outbound Sales - Care Assessment Officer
Care Assessment Officer (Customer Service Operators)
We are looking for Casual/Part Time and Full Time Sale focused individuals to join our growing team.
Help families who are trying to navigate their way through the aged care and NDIS process.
Become part of an innovative and fun environment within Australia’s largest aged care placement team.
Join our rapidly growing company and help families find a provider they love.
Work within our growing client services team in our central Southport office. Be part of a team of dedicated aged care and NDIS specialists who help families looking for care options for their loved ones.
We are seeking individuals who are highly empathic, self-managed and can handle difficult scenarios. Our Care Assessment Officers are the first point of contact for families interacting with our service and assessing their aged care or NDIS needs.
What’s the role?
* Interact over the phone with families who require assistance with care options in the Aged Care or NDIS space.
* Use internal systems to understand care needs and budgets.
* Answer client questions relating to residential aged care, Home Care or NDIS.
* Cultivate and build a relationship with the client by providing empathy and reassurance.
* Offer individual client information and advice tailored to their personal situation.
* Provide families with the most up-to-date information regarding aged care and NDIS.
* Casual roles require flexible availability across a fortnightly schedule.
Who are you?
* 6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role.
* Evidence of achieving KPI’s and handling high volumes of daily calls (inbound and outbound).
* Strong written and verbal communication skills.
* Strong computer literacy and intuition to problem solve.
* Mature approach and the ability to work autonomously within a team environment.
* A strong commitment to the role in helping families in their care journey.
* Experience in aged care or NDIS is preferred, but not essential.
About Aged Care Decisions
Our mission is to bring comfort to people by empowering them in their care experience. That is why we go above and beyond in every aspect of the company to support families on their care placement journey.
Find out more about our company- https://agedcaredecisions.com.au/about/.
Additionally, you can watch the video at the bottom of this ad.
How to apply
Please apply through the Apply Link, and include a cover letter and CV addressed to:
Please indicate why you believe you have a mature and empathetic approach and how it has helped in creating client outcomes.
All final applicants for this position will be asked to provide a National Police Clearance.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as an Assessment Officer?
* Have you worked in a call centre before?
* Do you have a current Police Check (National Police Certificate) for employment?
* Do you have customer service experience?
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