Position Scope To ensure the achievement of departmental and the Resorts strategic goals, assist in the service delivery of a quality food & beverage products to customers. To be able to run a small event without supervision, to assist in the development of food & beverage products, services and training across the Resort. To assist in the smooth running and supervision of small to large banqueting events ranging from 5 to 500 guests. To action guests’ requests, enhance the guest experience and to resolve and guests’ problems. This position will be required to support across multiple outlets, and will involve set-up and operation of audio visual services. Essential Functions To project a pleasant and positive professional image to all contacts at all times Supervise and lead the team during set-up, service, and teardown, under direction of the Assistant Banqueting Manager Allocate tasks to the team to ensure all duties are carried out thoroughly and on time Accurately and timely execute events, exactly as specified on Banqueting Event Orders Continually coach team members, reward high performance and manage underperformance accordingly. Support the onboarding and training of new team members Exhibit strong customer service skills at all times, be the point of contact for the event organiser, and handle any customer complaints with confidence and accuracy Provide excellent luxury service to all guests Take ownership of the set-up and operation of audio visual services such as microphone with PA, music, and screen/projector presentations. Position Requirements Must be eligible to work in the UK. Must be able to communicate comfortably in both, written and spoken English. Previous experience in a similar banqueting, bar, or restaurant environment is essential. Previous experience in a supervisory role is highly desirable. Previous experience working across different outlets and/or service styles is desired. Benefits include Subsidised staff accommodation (if required). Access to a meal on duty in the staff canteen. Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family. Discounts available at the Food & Beverage outlets and the Golf Professional Shop. Resort Facilities – use of the Spa, Gym and Golf facilities, including a Staff Golf Club (subject to some restrictions). Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties. Uniforms - a uniform will be provided, and items will be laundered at the Company's expense. Employee Assistance Programme – offering a range of Employee Assistance Help Lines. Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.