Deputy Care Manager Radfield Home Care - Wakefield & Huddersfield Exciting Leadership Opportunity in Premium Home Care Are you an experienced care professional who thrives in a fast-paced environment and naturally takes ownership? Do you enjoy leading teams, solving problems, improving standards and helping services run smoothly? At Radfield Home Care Wakefield & Huddersfield, we are looking for an exceptional Deputy Care Manager to become a key part of our leadership team and help support the continued growth of our premium home care service. This is more than just an office role. This is an opportunity to step into a genuine operational leadership position where you can make a real impact - supporting staff, improving service delivery and helping shape the future of a growing, quality-focused care business. About Us Radfield Home Care is a family-owned domiciliary care provider specialising in high-quality care for older people living in their own homes. We are proud of our strong local reputation, high standards of care and supportive team culture. As we continue to grow across Wakefield, Huddersfield and surrounding areas, we are investing in strong operational leadership to help maintain the quality and values we are known for. We are also proud to be: Rated as a Top 20 Home Care Group in the UK for 7 years running Winners of the Home Care Awards – Outstanding Franchise (Gold) A highly supportive and values-driven team focused on delivering exceptional care The Role As Deputy Care Manager, you will work closely with the Registered Manager to support the smooth day-to-day running of the service. You will provide operational leadership across the office team and Field Care Supervisors, helping ensure excellent service delivery, strong communication, accountability and continuity of care. You will play a key role in: Supporting daily operations Managing first-line operational issues Supporting rota continuity and service delivery Leading and motivating the office team Improving standards and operational efficiency Supporting compliance, audits and quality assurance Helping maintain a positive and high-performing culture This role would suit someone currently working as a: Care Coordinator Field Care Supervisor Senior Carer Deputy Manager Assistant Manager Or similar operational role within domiciliary care who is ready to take the next step into leadership. Key Responsibilities Support the day-to-day running of the branch Manage first-line operational issues and escalation Support rota continuity and responsive service delivery Monitor operational priorities and support task management Participate in the on-call rota where required Support service continuity during periods of management absence Help improve operational systems and processes Operational Management Team Leadership Provide day-to-day leadership and support to the office team Conduct 1:1 meetings and support accountability Support performance management and staff development Chair weekly operational meetings Support onboarding and induction processes Promote a positive, motivated and solutions-focused culture Client Care & Quality Support client reviews, risk assessments and care delivery concerns Ensure high standards of care and documentation are maintained Support safeguarding, incident and complaints management Support audits, compliance checks and quality assurance processes Help ensure responsive and reliable service delivery Community & Service Support Support community engagement and local events Assist with client communication initiatives and newsletters Help promote positive feedback, testimonials and reviews What We’re Looking For We are looking for someone who is: Highly Organised You notice what others miss and keep standards high. Self-Motivated You take ownership, solve problems and make things happen. Calm Under Pressure You can manage competing priorities while staying focused and professional. Supportive but Accountable You lead positively while maintaining clear expectations and standards. Solutions-Focused You bring energy, positivity and a continuous improvement mindset. Essential Requirements Previous leadership or management experience within domiciliary care Experience in roles such as Care Coordinator, Field Care Supervisor or similar Strong understanding of CQC regulations and safeguarding responsibilities Experience managing staff performance and accountability Excellent organisation and communication skills Strong IT skills and confidence using care systems/software Full UK driving licence and access to your own vehicle for business use Enhanced DBS and satisfactory pre-employment checks Willingness to participate in an on-call rota Desirable Level 3 qualification in Adult Care (or working towards) Hours & Pay Part-time role across 5 days per week Typically 20–25 hours per week £17 per hour Includes operational/on-call support where required, including evenings, early mornings and weekends What We Offer Genuine leadership opportunity with progression potential Supportive and ambitious management team Opportunity to help shape the future growth of the business Pension scheme Company Sick Pay Scheme Performance-related bonus opportunities Paid training and ongoing professional development Annual staff awards and recognition events Supportive, professional and well-managed team environment Why Join Us? Because this role matters. You won’t simply be “keeping things ticking over.” You’ll be helping us build something better - supporting quality care, strong leadership and a positive culture that genuinely makes a difference to both clients and staff. If you’re someone who naturally steps up, takes ownership and wants to grow into a key leadership role within a respected home care company, we’d love to hear from you. Apply today to join Radfield Home Care Wakefield & Huddersfield.