Join to apply for the One Stop - Customer Service Assistant role at Tesco.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the ‘think 25’ policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining actions to customers.
* Maintaining a clean, organized store environment.
* Potentially running the shift in the absence of supervisors.
* Following all training to ensure safety and legality.
If this store has a Post Office Local, duties include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently with support from three distribution centers.
We are committed to inclusivity and accessibility, having achieved Disability Leader Level 3 accreditation. For support details, please click here.
Additional Information
We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, health services, flexible working, and more. For full details, please see the full benefits list.
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