We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
* I know my customers and serve them with passion and pride, providing natural and friendly service.
* I actively encourage customers to give feedback on their shopping experience through completing the ‘Have Your Say’ survey.
* I work across all areas of the store, including online, tills, replenishment, vending, and stock routines, to ensure tasks are completed to meet customer needs.
* I put into practice the training I have received to ensure we work safely at all times.
* I participate in seasonal, community, and charity events, creating an inclusive and welcoming atmosphere.
* I stay informed about my store’s performance, understand my role, and collaborate with my team to deliver profit.
* I am myself, live our values, make everyone feel welcome, and follow store policies.
* I ensure I clock in and out at the start and end of my shift for accurate payment.
* I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* I follow the ‘Think 25’ policy when serving age-restricted products to customers.
* I respond promptly to assistance calls or interventions on self-service checkouts and communicate clearly with customers.
* I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
* At times, I may be responsible for running the shift in the absence of my Shift Leader or Store Manager.
* I follow all training to ensure safety and compliance in the store.
* If this store has a Post Office Local, my duties will include the daily operations of the post office. This requires passing a Post Office Financial and criminal conviction background check, which is mandatory. If the checks fail, the job offer will be withdrawn.
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