What the role involves:
1. Delivery of service excellence through a communicative customer focused approach applied to the customer order process (both written and verbal)
2. Process customer orders in a professional, timely and efficient manner
3. Finalise customer quotations
4. Communicate effectively with customers, undertaking necessary follow up calls during the order process
5. Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
6. Maximise opportunities to switch sell, upsell and cross sell company products
7. Manage debit/credit note process to meet customer and company requirements
8. Manage customer complaints and returns effectively and efficiently
9. Work with Logistics to resolve delivery issues
What we need from you:
10. Minimum 3 years customer service experience (ideally from a contact centre/office environment)
11. Order entry experience
12. Excellent customer service delivery
13. Demonstrable compliance with internal process
14. Computer literacy including full MS Office suite
15. Customer resolution experience
Desirable:
16. Experience using SAP software
17. Experience in manufacturing
18. Knowledge of debit/credit note process
Calum Anderson: HR Business Partner