About the opportunity:
We are the internal recruitment partner for our client, a well-established independent banking and financial services group.
We’re looking for someone who thrives on helping people, enjoys problem-solving, and wants to be part of a growing financial services business that’s doing things differently.
As a Customer Service Advisor, you’ll be on the frontline – answering calls, emails and live chat queries, making sure every customer gets the support they need. This isn’t a script-reading role. You’ll be trusted to listen, understand, and deliver outcomes that actually make a difference.
What you’ll be doing:
* Handling customer queries via phone, email and in-app messaging systems in a friendly, professional way
* Logging and tracking customer interactions, making sure nothing slips through the cracks
* Spotting when something doesn’t look right and escalating where needed
* Supporting vulnerable customers with care and empathy
* Sharing feedback to help us improve – we want your ideas
* Building knowledge of our products so you can give customers the right answers
What we’re looking for:
* Previous customer service experience (ideally in financial services or regulated environments, but not essential)
* A great communicator – both written and verbal
* Calm under pressure, resilient, and able to adapt to change quickly
* Someone who cares about doing the right thing for customers, not just ticking boxes
* Strong at complaints handling and problem solving
* Team player who’s also happy to take initiative when needed
In return we are offering:
* A competitive salary dependent on skills, knowledge and experience.
* 25 days annual leave plus bank holidays.
* Discretionary bonus scheme.
* Pension contributions 4% employer, 5% employee.
* Employee Assistance Programme
* Death in service x4 annual salary.
* Various wellbeing and social events throughout the year.
Interested? Then APPLY now for immediate consideration.
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