Overview
Surf Air Mobility is transforming air mobility with a customer-first approach, advanced software solutions, and electrification. We are at the forefront of creating a more efficient and accessible flying experience and seek a collaborative team to shape the future of aviation using cutting-edge technologies.
Job Title & General Details
Job title: Airport Customer Service Agent – customer service & ramp
Department: Customer Service
Reports to: Station Manager
FLSA status: Non-Exempt
Responsibilities
* Serve as the primary representative in airport stations; greet, check in passengers, handle luggage, and assist with loading/unloading
* Ensure FAA, airline and airport regulations are followed
* Enforce safety and security measures; protect sensitive zones
* Create and modify reservations; check in passengers
* Safely load/unload passengers and manage luggage up to 70 lbs; monitor size, quantity and weight
* Review baggage tags for accuracy; calculate Weight/Balance and assign seats
* Provide information on arrival/departure times, boarding procedures, carry-on regulations, and seating
* Make announcements over the public address system
* Process credit card payments
* Direct aircraft parking and ramp dispatch; after training, tow aircraft to proper parking positions
* Maintain work area and mechanical equipment
* Demonstrate excellent customer service and a proactive problem-solving attitude
* Perform other duties as assigned
Requirements
* Excellent written and verbal communication; able to read, write and speak English effectively
* Professional appearance and manner; maintain eye contact with customers
* Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
* Courteous in all interactions; able to interact effectively with passengers, coworkers, and management
* Ability to maintain composure, manage emotions, and diffuse stressful situations
* Detail-oriented and self-motivated
Qualifications
Education:
* High school diploma or equivalent
Miscellaneous requirements:
* Valid driver’s license and reliable transportation
* Computer skills – ability to learn reservation and phone systems; proficient with a PC
* Basic math abilities
* Ability to work within a 24/7 operation including holidays
* Ability to pass 10-year background check and pre-employment drug screen
* At least 18 years of age; authorized to work in the U.S. per immigration law
Work Experience:
* Prefer at least 1 year of prior customer service experience
Mental requirements: Level 2 with levels described as: Level 1 –基本 concentration and normal attention; Level 2 – higher concentration intermittently and normal attention; Level 3 – high concentration with more variables
Physical requirements:
* Lift up to 70 lbs from floor to 18 inches; carry 70 lbs up to 25 feet
* Dexterity for repetitive tasks; bend, squat, kneel, crawl, twist; stand for extended periods
* Work in all weather conditions and confined spaces; vision adequate to perform essential functions
Activity & travel: Approximate time on tasks: Sitting 5%, Standing 70%, Walking 25% (on-the-job travel < 5%)
Machines and Equipment Used: Computers, phones, copiers; probability distributions vary
Benefits
* Competitive salary based on experience
* Health & wellness: medical, dental, vision, air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance
* Retirement plans: 401(k)
* Generous PTO: 1 day per month after probation, plus holidays
* Employee discounts through My ID Travel program for eligible family members
EEO Statement
Southern Airways Corporation is anEEO/AAP employer and all qualified applications receive consideration without regard to protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin, and will not be discriminated against on the basis of gender, race, or disability.
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