Role: Contracts Manager - Soft FM Solutions (Rail Sector)
Salary: £50,000 per annum + Company car/ allowance and other benefits
Working Pattern: 5 days out of 7 (day & night shifts - hours vary)
Job Status: Full Time/ Permanent
Location: London/ Southeast
Vacancy Reference: VR/05390
Role Description:
Bridge Recruitment is delighted to be supporting one of our key clients with the recruitment of a Contracts Manager to join their soft services division.
This is an exciting opportunity to play a pivotal role during a period of rapid growth across multiple sectors. Reporting directly to the Head of Operations, you will take full ownership of soft service operations, ensuring high standards of health & safety, operational excellence, and exceptional client satisfaction.
Key Responsibilities:
* Maintain the highest standards of health & safety, ensuring compliance with all regulations, Risk Assessments and Method Statements
* Oversee and manage all soft service operations, ensuring contractual compliance and client satisfaction
* Line-manage site operatives, supporting performance and day-to-day operations
* Build and manage operational rosters, ensuring operatives are informed of monthly hours in advance
* Maintain accurate training records across the division
* Review data inputs and outputs using the Plaza technology platform
* Complete month-end data, applications for payment, and contract reporting
* Produce and manage monthly Management Information (MI) reports and client review meetings
* Support supervisors with training on operational and technological processes
* Manage operational budgets to achieve commercial targets
* Conduct audits against agreed soft service criteria
* Manage supplier relationships, including reactive and ad hoc collections
* Recruit, interview, and engage operatives
* Chair regular meetings with clients and site producers (e.g. retailers and tenants)
* Act as an accredited Technically Competent Manager (TCM) for operational sites (or complete accreditation during probation if required)
* Ensure all documentation aligns with ISO9001 and ISO14001 standards
* Build strong relationships with internal and external stakeholders
About You:
You’ll be an experienced, confident, and people-focused manager who thrives in a fast-paced operational environment.
Essential Requirements:
* Minimum 2 years’ experience in a client-facing or management role
* Knowledge of the soft service industry and/or facilities management (desirable)
* Experience managing a supply chain
* Full, clean UK driving licence
* Proficient in Microsoft Office (Excel, Word, PowerPoint)
Skills & Personal Attributes:
* Strong operational and organisational skills
* Empathetic, fair, and supportive leadership style
* Analytical, reliable, and dependable
* Customer-focused and self-motivated
* Excellent communication and interpersonal skills
* Ability to prioritise with a strong sense of urgency
* Proactive, adaptable, and comfortable working across multiple sites