Job Description
My client is looking for an experienced Service Advisor for their busy Aftersales department in the Liverpool area.
Requirements:
1. Excellent communication, interpersonal, and negotiation skills
2. An ability to be highly organized and able to prioritize workloads
3. A positive attitude at all times and always lead by example
4. At least two years of previous Service Advisor Experience within a main Dealer.
Objectives include:
5. Maximising service profitability through the use of professional sales techniques
6. Sell additional products, services, and repair works professionally
7. Ensure customer awareness of all products and services available.
8. Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
9. Maintain effective liaison with sales, parts, and workshop teams.
10. Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays/promotions, prices, materials, etc are current and in first-class condition.
11. Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
12. Answer customers’ questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
13. Proactively contact customers to update them on the progress of work.
14. Notify customers promptly of the completion of work.
15. Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
you will-
16. Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of the customer’s driving license are obtained (when applicable)
17. Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
18. Accurately maintain departmental systems
19. Ensure compliance with all health and safety / environmental / company policies
20. Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
Salary- £26k-£28k basic depending on experience with OTE £36k
Working pattern- Monday to Friday 08.30-17.00 and every other sat 08.30-12.30
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