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Job Title: ASB and Domestic Abuse Caseworker
To lead prevention and intervention efforts to help residents sustain their tenancies. Our team operates within the Housing Tenancy Management Team, working with internal and external stakeholders to contribute to the Council's vision of keeping communities safe.
You will focus on intervening and resolving reports of ASB and Domestic Abuse, ensuring referrals and signposting are made quickly and accurately to support residents, particularly vulnerable ones, to feel safe at home. Developing strong partnerships with agencies to assess and manage risks, employing various intervention measures to secure positive outcomes.
Duties and Responsibilities
1. Address reports of ASB and Domestic Abuse casework.
2. Support victims of Domestic Abuse within HRA and General needs stock, conducting risk assessments, making referrals, and implementing safety plans.
3. Attend meetings with stakeholders to identify solutions for ASB cases.
4. Deliver a resident-focused response to ASB complaints and breaches of tenancy/lease agreements.
5. Create and manage action plans for case resolution.
6. Utilize legislation and good practices for preventative and legal actions, including mediation services.
7. Conduct interviews with complainants, witnesses, and alleged perpetrators.
8. Prepare and serve legal notices, and represent the organization in court as needed.
9. Manage service queries to ensure positive customer experiences.
10. Communicate effectively with victims, families, and perpetrators, ensuring their views are heard and recorded.
11. Build respectful relationships with all parties involved.
12. Provide clear written and verbal reports based on evidence and needs assessment.
13. Handle child and adult safeguarding matters promptly and effectively.
14. Manage complex, high-risk cases involving vulnerable perpetrators of ASB and abuse.
Key Skills and Requirements
* Full driving license and access to a vehicle.
* Experience managing tenancy-related breaches in the public sector.
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