Parts Advisor Full time / Permanent £25,000 - £29,00043.25 hours per week Monday to Friday + One Saturday morning per monthOldbury Our client who are a leader in the commercial vehicle sector are seeking an experienced Parts Advisor to join the team. The organisation is reputable, longstanding and well known in the industry and puts employees at the forefront of all that they do. With endless support for development and training. This role of Parts Advisor is an exciting opportunity to work in a busy and demanding team reporting directly to the General Manager, you will be the primary point of contact for customers seeking parts and accessories for their commercial vehicles. Your role involves assisting customers in identifying the correct parts for their vehicles, providing product information, processing orders, and ensuring customer satisfaction. Working as part of a small team you will ensure that all procedures and processes are followed and actioned correctly, and that the department is adequately staffed at all times. Duties to include:
1. Customer Service:
1. Greet customers and provide assistance in person, over the phone, or via email.
2. Listen to customer inquiries regarding parts and accessories, and offer knowledgeable advice and recommendations.
3. Resolve customer issues and concerns...