Customer Support Executive
Full-time; Monday – Friday
Office-based
9am – 5pm
£24,500 – £26,000
My client, who is an industry leading manufacturer with a fantastic reputation for both its service and products, as well as an employer, are looking to employ an experienced Sales Administration and Customer Service professional on a permanent basis.
Role:
As the Customer Support Executive, your role is central to business operations, and you'll be the first point of contact for customers, managing enquiries, processing orders, supporting site visits, and ensuring every interaction reflects the company's high standards. You'll work with both new and existing customers, providing solutions and guidance that help exceed expectations.
In the Customer Support Executive role, you will:
1. Manage a wide range of customer enquiries, ensuring responses within agreed timescale.
2. Provide support for both new and existing customer accounts, ensuring efficient service delivery.
3. Accurately process sales orders, prepare quotations, and support with breakdowns.
4. Attend customer meetings and site visits (always accompanied by a colleague, usually from the sales team).
5. Handle complaints with professionali...