Are you passionate about delivering an excellent service to customers?
Do you have excellent interpersonal and Leadership skills?
Would you like a role where you can help make a difference to peoples lives?
If so, we’d love to hear from you!
Benefits
Joining our department comes with many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
* Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at the Department for Transport and its agencies: Maritime and Coastguard Agency - Department for Transport Careers
This is a customer facing role within the Seafarer Operations team. We aim to deliver a high level of customer service by ensuring that certificates issued to seafarers and in respect of vessels comply with the relevant legislative requirements and are issued accurately within the time frame of our service level agreements.
Responsible for managing a team within Seafarers Certification and Training section. Oversee the processing and issuance of applications from seafarers leading to Certificates of Competency and other Certifications. Managing the performance and productivity of a team of direct reports and ensuring quality standards are met.
Responsibilities
Your responsibilities will include, but aren’t limited to:
* Customer Service and Stakeholder management
* Team Management
* Quality Branch Management
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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