Links Veterinary Group, Haddington, Haddington, Scotland
We are seeking a friendly, organized, and dedicated individual to join our team as a Veterinary Receptionist/Administrative Assistant. The ideal candidate will be the first point of contact for our clients and will ensure a smooth and welcoming experience for both pets and their owners. This is a full-time, permanent position working 40 hours per week, with 8-hour shifts from 8:00 AM to 7:00 PM, including 1 in 8 Saturdays.
Key Responsibilities include:
* Greeting and assisting clients courteously and professionally
* Scheduling appointments and managing the clinic’s calendar
* Answering phone calls and responding to emails
* Maintaining client records and ensuring accurate data entry
* Processing payments and handling billing inquiries
* Assisting with administrative tasks such as ordering supplies and managing inventory
* Supporting the veterinary team with various tasks as needed
Qualifications / Ideal Candidate:
* NAT 5 Maths and English or equivalent
* Previous experience in a veterinary or medical office setting preferred
* Excellent communication and customer service skills
* Proficiency in Microsoft Office; experience with veterinary management software is an advantage
* Strong organizational skills and attention to detail
* Ability to multitask and work effectively in a fast-paced environment
* Compassionate and caring attitude towards animals and their owners
* Must hold a valid UK driving license and have access to your own car, as branch work may be required at any time
About us
Links Veterinary Group has five branches across beautiful East Lothian, offering beaches and outdoor pursuits right at our doorstep. Our main Haddington branch is housed in a purpose-built facility equipped with digital X-ray, ultrasound, dental suite, two dedicated operating theatres, prep room, separate cat and dog wards, and four large, airy consult rooms, including a dedicated nurse consult room. We also have visiting orthopaedic vets and an ophthalmology referral service.
Our team comprises 17 Veterinary Surgeons, 15 Registered Veterinary Nurses, and a dedicated Reception team. We are a friendly, relaxed, and supportive team that enjoys working together.
Benefits
* 6.6 weeks of annual leave
* Additional leave for your birthday, added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
* Discounted staff pet care
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