Job Description
Customers are at the heart of what we do. Our aim is to deliver a logistics solution that consistently exceeds customer expectations when moving time-critical, perishable products - getting the right product to the right place, on time and in optimal condition.
Ball UK is seeking a Logistics Manager to build, develop and lead a team to deliver end-to-end inbound and outbound transport solutions. As a key partner to Customer Service and the Senior Leadership Team, you’ll own your own strategy for the UK and international logistics, developing and building our network of third-party carriers, and drive performance across service, cost and compliance.
Key Responsibilities:
* Own weekly/daily transport plans, optimising routes, schedules and capacity using planning software and in-house systems to achieve strong OTIF performance.
* Coordinate inbound collections across UK/Europe for direct delivery to customers and ensure smooth flow into Stratford for collation and onward delivery to customers—supporting accurate orders and a consistent customer experience.
* Build develop and manage a resilient network of third-party carriers, including tenders, rates and KPI performance reviews focused on service quality and reliability.
* Lead stakeholder alignment with Customer Service and senior leadership; set priorities, manage delivery risk and drive rapid service recovery when disruption occurs.
* Own transport-related customs documentation and compliance for international movements; maintain audit-ready records to avoid delays and protect customer commitments.
* Ensure customs and excise paperwork requirements are met for relevant shipments, coordinating with brokers and carriers to support compliant, on-time clearance.
* Control transport spend and reporting (e.g., OTIF, inbound reliability, route efficiency), driving continuous improvement that enhances customer experience and cost-to-serve.
* Identify and maximise opportunities to utilise available distribution centre space and resources efficiently during the low season (developing a 52 week operational excellence plan),
Who we’re looking for...
* Significant experience in transport planning/logistics, including senior management of third-party haulage partners and service-level governance.
* Proven ability to shape strategy and make high-impacting decisions that balance service, cost and operational constraints in a fast-paced, time-critical environment.
* Equally comfortable setting a strategic direction and rolling up sleeves to deliver the operational detail, including hands-on planning, administration and required shipment paperwork (import/export documentation).
* Strong stakeholder management and communication skills; confident operating at senior level and translating priorities into executable daily plans.
* Advanced user of transport planning/routing systems; strong Excel and data-driven performance reporting capability (e.g., OTIF, service quality, cost-to-serve).
* Customer focused and calm under pressure; able to lead through seasonal peaks, resolve exceptions quickly, and protect product quality and delivery promises.
Why Join Ball UK?
You’ll step into a role with real ownership, real influence and real impact. This is your chance to shape a high‑performing logistics function at the heart of a business where service excellence truly matters.
Note: Applications will be reviewed from week commencing the 1st June onwards.