Customer Support Manager – Visa Sponsorship Available
Customer Support, Manager – Visa Sponsorship Available – Apply for sponsored jobs UK 2026 with a leading London fintech company. Explore customer support manager roles with UK visa sponsorship, premium benefits, and career growth opportunities.
About the position
About nsave.
nsave (a London-based fintech). Our vision is to “Protect and grow the wealth of the financially excluded”, founded by Amer Baroudi and Abdallah AbuHashem. We’ve established a global platform that offers reliable USD accounts, global payments and investments for people in distressed economies where inflation is strong and banking infrastructures are fragile. Our compliance-by-design methodology and unique technologies enable us to deliver these services securely and at scale.
nsave has raised $22M from top investors like Sequoia Capital, TQ Ventures, Y Combinator and SV Angel to yet. Our crew has expanded 200% in the last year and we are just getting started with so much more to come!
Location: Full-time, on-site role in London
About the Role
As our Customer Support Lead you will design, manage and scale a high performing customer support operation at the heart of nsave’s purpose. This is a business-critical function that requires you to make sure our clients get fast, high quality service and to continually improve systems, feedback loops and operational excellence.
You will lead a team of 10 Customer Support agents and be a key player in what we do to create a world class support experience as we scale.
I shall be:
* Manage the performance, quality and responsibility of a team of 10 Customer Support agents Lead
* Design and supervise CS planning, coordination and scheduling to maintain constant coverage and service levels
* Audit performance and quality, set up structured feedback and continuous improvement procedures
* Build strong feedback loops between Customer Support, Product, Engineering and Operations to discover customer pain areas and drive changes
* Build scalable systems and automations that improve repetitive procedures and reduce manual labour
* Analyse support data to find trends, root causes and biggest chances for improvement
* Maintain and improve knowledge bases, documentation and internal frameworks
* Rapid and proactive replies to customer complaints, faults and operational queries
Who you are
* Proven experience directing customer service teams in a high-growth startup or fintech context
* Experience in developing scalable support processes and operational frameworks
* Data driven, tech knowledgeable and able to apply insights to generate substantial improvements
* Automation and workflow optimisation expert, eliminating manual friction with smart systems
* Confident at assessing performance metrics and transferring these into action
* Proactive, decisive and comfortable working in a fast-paced, high-ambiguity environment
* Excellent communicator and ability to work cross-functionally with Product, Engineering, and Operations
* Methodical and structured with defined processes and strong feedback loops
* Coding knowledge or technical literacy is a plus
What You’ll Do
* Build a fast, scalable customer support capability that expands with the business
* Build solid operational foundations for quality, consistency and accountability
* Extract actionable insights from customer interactions, to feed directly into product and operational changes
* Automate & optimise procedures to boost efficiency and decrease response times
* High standards in performance auditing, quality assurance and knowledge management
* Instill a culture of urgency, ownership and excellence into the support team
nsave Values
We seek people who share our values, with technical excellence:
Service – “Mission First”
We put the mission, our clients and our team before self.
Urgency – “Stay focused. “Move fast”
We move with urgency and purpose, and prioritise accordingly.
Ownership – “Think Like an Owner”
We are responsible for end to end results.
We have high personal standards and continually improve.
We take pride in personal standards and are always becoming better.
We seek candidates that:
* Are deeply driven by nsave’s purpose and the problems we are solving
* Flourish in high ownership, high accountability environments
* Are comfortable working with ambiguity and under pressure
* Looking to establish and scale a first-class customer support function at an early-stage, high-growth fintech
Benefits for Employees
* nsave Share Options (subject to eligibility and plan terms)
* 25 Days Holiday (+ UK Public Holidays)
* Visa Sponsorship Provided
* Private Medical Insurance (including Dental, Optical and pre-existing diseases)
* Free monthly Gym membership (via hussle)
* Health & Wellness Budget £500 GBP
* Individual Learning and Development Budget
* Loan Scheme for Season Tickets
174 High Street,North London, E6 2JA,United Kingdom
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