VodafoneThree - Retail Tech Expert - 40hrs per week - Manchester Trafford
Join the team at VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Location: Manchester Trafford
Salary: £13.49 per hour plus bonus and Vodafone benefits
Working Hours: 40 hours per week including some weekends & bank holidays
Who We Are
We're here to build a network the UK can count on—one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online, we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built—today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
Why VodafoneThree
Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.
What You'll Do
* Support and educate the customer around setting up/using their device and technical queries, diagnose and organise repair of faulty devices, identify cross‑sell opportunities using solution‑based selling, and offer products and services that meet the customer's needs.
* Educate the store team on technical matters and how to resolve.
* Provide a high‑quality service and complete tasks accurately.
* Provide informal guidance when required to support new team members.
* Report Mystery shopper feedback.
* Provide Line Manager feedback/reviews.
* Undertake regular learning and development and align with company and FCA requirements.
* Adhere to company and regulatory policies and guidelines at all times.
* Partake in Vodafone's security vetting process whenever required.
Who You Are
* Ability to correctly gauge the customer's level of technical understanding and communicate the conversation accordingly.
* Manage and track service requests and schedule technical appointments with customers.
* Troubleshoot device software and hardware, identifying and escalating trends in device failures.
* Train the store team on devices, internet, data & resolution of basic technical issues.
* Support other store operations as required.
* Ensure customer retention through follow‑up after technical issues.
* Make suggestions to the Store Manager on how to improve customer experience.
* Always act with good conduct, ensuring customers are given correct and relevant information so they can make an informed decision.
What We Offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family—like discounts, vouchers, a pension plan and more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards. If you require any reasonable adjustments or have an accessibility request, please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. Candidates may use AI to prepare their CVs or for interviews, but we value your unique experiences and achievements. During the interview, rely on your own skills to show us who you truly are.
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