Overview and What We Offer Location: Glasgow Refer a Friend Bonus: £1000 per successful referral – unlimited! Generous Holiday Entitlement Day Off for Your Birthday Staff recognition awards Hotel and Airline Discounts Employee Assistance Programme OUR COMPANY CULTURE We thrive on Excellence, Passion, Innovation, and Commitment. In a Bright, Energetic, and Fast-Paced environment, we push boundaries, celebrate success, and inspire growth every day. If Only is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees Who We Are and What We Do If Only, a multi-award-winning luxury tour operator, specialising in bespoke 5 Star holidays and cruises worldwide. We are 100% trade-focussed partnering exclusively with travel agents throughout the UK and Ireland, providing the expertise and resources to create truly personalised and unforgettable travel experiences. From handpicked properties and unique itineraries to unparalleled customer service, we empower our agency partners to exceed client expectations. We're passionate about travel, and are connoisseurs of luxury resorts, and experts at curating exceptional journeys. Join our team of dedicated professionals, as a leading name in luxury travel and help us make travel dreams a reality. If Only is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes, Elegant Resorts, Clarity Business Travel Brighter Event, and Destination Sports Group Are you passionate about delivering exceptional customer service and ensuring every detail is just right? Do you thrive in a fast-paced, collaborative environment where your work directly supports both customers and internal teams? If so, we’d love to hear from you! We’re looking for a dedicated Aftersales Specialist to join our dynamic team. This role is pivotal in ensuring seamless booking fulfilment, supporting our Reservations team, and maintaining outstanding service standards for both agents and direct customers. What You’ll Be Doing: Providing professional support via phone and email on all aspects of booking fulfilment Managing departmental inboxes and ensuring timely task completion Booking and confirming ground services directly with suppliers Creating and dispatching accurate confirmations and invoices Supporting customers with special requirements, ensuring all documentation is in place Handling concierge requests including celebrations, excursions, and seat preferences Quality-checking bookings across all destinations and resolving issues proactively Administering booking amendments and cancellations Responding to customer complaints with empathy and efficiency Collaborating across departments to improve processes and accuracy Ensuring compliance with ABTA guidelines and Data Protection regulations Supporting crisis situations calmly and methodically Maintaining diary actions to ensure deadlines are met and services are delivered Driving a meaningful and successful Concierge service What We’re Looking For: Proven experience in the travel industry Strong geographical knowledge and willingness to learn new destinations GDS Galileo experience (preferred) Excellent communication skills – both written and verbal High attention to detail and ability to foresee potential issues A calm, empathetic, and professional approach to customer service Ability to work independently and as part of a team Strong organisational skills with the ability to multitask and prioritise Proficiency in Microsoft Office applications A solutions-focused mindset and a positive attitude toward change Numeracy skills and accuracy in cost checking