Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 520 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.
Joining as a 3rd Line Support team member you will be involved in driving the customer experience. completing a project; Experience of monitoring and maintaining systems and networks
Experience with Installation and configuration of systems
Experience of diagnosing faults on both hardware and software
Experience of solving technical and application issues by phone, email or in person
Experience of supporting updates and/or roll-outs for client applications and training of users as needed
Life Assurance
Birthday day off
Pension Scheme
Discount Scheme