Order Processor
Location: Hayes, Middlesex (on-site)
Type: Ongoing Temporary Assignment
Hours: 40 hours per week, Monday to Sunday (covering hours between 08:00 – 19:00)
Hourly Rate: £14.00 – £14.50 per hour
We are currently seeking a highly organised and detail-focused Order Processor to join a busy and fast-paced customer operations team based in Hayes. This is an exciting opportunity for someone with strong administrative and customer service experience who enjoys taking ownership and providing high-quality support to both consumers and internal teams.
The Role
As an Order Processor, you will be responsible for handling customer orders from placement through to delivery. This includes managing stock levels, tracking deliveries, processing returns, and ensuring an excellent customer experience throughout the journey.
What We’re Looking For
Previous experience in order management, customer service, or administration
Confident communicator with excellent verbal and written skills
Highly organised with strong attention to detail
Able to troubleshoot and solve problems independently
Experience with systems such as Microsoft D365 (desirable)
A team player who is flexible, proactive, and adaptable to change
Comfortable working in a structured environment with clear KPIs
Ability to train and support colleagues within the department
Key Responsibilities
Process consumer orders efficiently and accurately
Provide delivery updates, PODs, and tracking information to customers
Manage out-of-stock notifications and update orders accordingly
Monitor and maintain the open order book
Liaise with internal departments to resolve delivery or stock issues
Respond to queries via phone, email, and live chat
Handle delivery push-outs/pull-ins and support the sales and stock calendars
Manage affiliate and error orders
Cross-train colleagues and provide support across the wider team as needed
Maintain up-to-date records in D365 and complete key reporting tasks (e.g., Tramo Report)
Why Apply?
Join a friendly, supportive team with a hands-on management style
Opportunity to work in a dynamic, fast-growing business
Convenient Hayes location with on-site facilities
Weekly pay and holiday accrual included as part of the temporary assignment
If you’re someone who thrives in a process-driven environment and takes pride in getting things right the first time, we’d love to hear from you