SMT GB Immingham, England, United Kingdom
Service Delivery Manager
SMT GB Immingham, England, United Kingdom
3 weeks ago Be among the first 25 applicants
About The Role
SMT GB is seeking a highly motivated and experienced Service Delivery Manager to join our team. As the Service Delivery Manager, you will be responsible for overseeing the delivery of our services to our customers. You will work closely with internal teams, as well as external partners, to ensure that our services are delivered efficiently and meet the customer's expectations.
About The Role
SMT GB is seeking a highly motivated and experienced Service Delivery Manager to join our team. As the Service Delivery Manager, you will be responsible for overseeing the delivery of our services to our customers. You will work closely with internal teams, as well as external partners, to ensure that our services are delivered efficiently and meet the customer's expectations.
What you will be doing:
* Manage the end-to-end delivery of services to our customers, ensuring timely and high-quality service delivery
* Collaborate with internal teams to ensure that resources are allocated effectively to meet customer demands
* Develop and maintain strong relationships with key customers, acting as the main point of contact
* Identify areas for service improvement and work towards implementing appropriate solutions
* Monitor and report on service delivery performance metrics and KPIs
* Ensure compliance with relevant service delivery standards and processes
* Manage escalations and resolve any issues or conflicts that may arise
* Stay up-to-date with industry trends and best practices in service delivery management
Requirements
Knowledge, Skills, And Experience
* Proven experience in service delivery management or a related field
* Strong leadership and management skills
* Excellent communication and interpersonal skills
* Ability to build and maintain strong customer relationships
* Experience in managing multiple stakeholders and prioritizing deliverables
* Knowledge of service delivery methodologies and best practices
* Ability to analyze data and generate insights for service improvement
* Strong problem-solving and decision-making abilities
* Relevant bachelor's degree or equivalent experience
Desirable
* Relevant certifications in service delivery management
* Experience in the construction or heavy equipment industry
Benefits
* What's in it for you?
Alongside a competitive salary we off you a host of fantastic benefits!
Taking Care of You
* Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade
* Free Physio Access - Speak to a physio by phone or video
* 24/7 GP Service - Private GP access anytime
* That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits
Life Outside of Work
* Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover
* Family Leave - Enhanced maternity, paternity and adoption leave
* IVF Support - Paid time off for treatment and appointments
* Retirement Support - Enjoy bonuses and phasedown days when its time to retire
Financial Extras
* Pension - We match your contributions up to 5%
* Car Leasing - Salary sacrifice schemes through Tusker or Octopus
* Cycle to Work - Save on a new bike and accessories
* Discounts Platform - Save on groceries, holidays, shopping and more
Feeling Part of the Team
You'll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
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