Overview
We are recruiting a Service Desk Analyst to join Experian Technology & Infrastructure. This Hybrid, Ruddington‑based role requires 40% time in the office and covers a shift pattern on a rota of 8am – 6pm Monday to Sunday, with 37.5 hours per week and no on‑call required.
Responsibilities
* Champion the delivery of excellent service and respond to individual client needs.
* Provide technical support to resolve client issues, keeping the client updated throughout the process.
* Take full ownership to resolve queries by working with other internal departments.
* Deliver outcomes to a high standard within agreed timescales, procedures and quality standards.
* Use standard PC software and all systems required for the role.
Qualifications
* Previous role in customer service or technical service desk support; training will be provided.
* Excellent service experience and ability to respond to individual client needs to a high standard.
* Experience working in a target‑focused role.
* Experience working with clients and partners at different levels.
* IT career aspirations and interest in learning new skills.
Benefits
* Flexible work environment: hybrid (40% in the office) or full time in the office.
* Great compensation package and discretionary bonus plan.
* Core benefits include pension, Bupa healthcare, Sharesave scheme and more.
* 25 days annual leave with 8 bank holidays and 3 volunteering days; additional leave can be purchased.
* Equal Opportunity and affirmative action employer. Experian is committed to providing accommodation for disabilities or special needs.
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses worldwide. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions and gain deeper insights into the automotive market through data, analytics and software. Learn more at experianplc.com.
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