We are seeking an Account Support Coordinator to join our team on a 6-month FTC at our Redditch site. This role will focus on managing the high volume of quotes and estimates generated by the client, with the aim of reducing this volume through effective customer engagement. You will support the Account Manager in delivering the agreed contract, ensuring performance standards and KPIs are consistently met.
Responsibilities
* Actively review quotes/estimates raised by the client for approval, ensuring communication with branch managers to seek approval for site specifics
* Support the management of the CE process
* Be the point of escalation on behalf of the client, ensuring SLAs can be delivered and aligned with the contract agreement
* Review outstanding WO volume and manage outstanding tasks
* Influence and work with client representatives to develop a culture of improvement and build effective relationships
* Chase and escalate work order volume related issues to point of resolution with supplier
* Manage communication between client and supplier
* Support the wider team on an ad hoc basis, and subject to training, with things such as system changes, data changes due to peak demand
* Support the creation of reports to manage quotes spend with client and demonstrate supplier spend
* Identify and highlight trends, including quote/estimate rejections for a contractor are high
* At the end of each month, support the provision of a detailed breakdown of work orders spend through quotes/estimates, for which have been paid
* Build and maintain effective relationships with client, supplier, and internal teams
Knowledge & Experience
* Be a proactive "self‑starter"
* Attention to detail
* Ability to work to and meet tight deadlines
* Ability to prioritise and manage own workload
* Good analytical and organisational skills
* Good communication skills (written and verbal) and the ability to communicate with colleagues at all levels of the business
* Numeracy and accuracy
* An intermediate knowledge of Microsoft Excel – VLOOKUPS, Pivot tables, etc.
Benefits
* Salary: up to £35,000 (depending on experience)
* 4% bonus, subject to achievement of targets
* 25 days annual leave + bank holidays
* Group personal pension scheme with matched contributions between 5% and 6%
* Life assurance
* Discounts, vouchers, and financial aid programs
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