Sales Administrator / Customer Service Adviser
Salary: £26,000 - £28,000
Location: Oldbury
Hours: 9:00am - 5:00pm, Monday to Friday
Contract: Temporary ongoing (possibility to go permanent)
Our client is seeking an experienced and proactive Sales Administrator / Customer Service Adviser to join their busy and growing team on a temporary to permanent basis. This is an excellent opportunity for a motivated individual who thrives in a fast‑paced environment and takes pride in delivering high‑quality customer service.
The successful candidate will play a key role in supporting the sales and administration functions, ensuring smooth day‑to‑day operations and excellent communication with customers.
Role Requirements
* Previous experience in a busy, fast‑paced environment
* Strong background in administration and customer service
* Ability to remain calm and professional under pressure
* Excellent verbal and written communication skills
* Confident telephone manner with the ability to build rapport effectively
* High level of attention to detail and accuracy
* Proficient computer skills, including Microsoft Word, Excel, and Outlook
Role Responsibilities
* Respond to inbound customer enquiries via phone and email promptly and professionally
* Make outbound calls to existing and potential customers to maintain and develop relationships
* Process and manage customer orders accurately and efficiently
* Raise and issue invoices using Xero software
* Provide proactive customer support to ensure expectations are consistently met
* Deliver an exceptional customer journey through a professional and positive approach
* Maintain strong relationships with customers and internal departments
* Coordinate and manage the dispatch of customer orders
This is a fantastic opportunity for someone looking for a long‑term position within a supportive and dynamic environment, offering stability, growth potential, and variety in their daily work.
What happens after you apply for this role?
Applications will be reviewed within 3 working days. However, as we are receiving high volumes of applications, if you have not been contacted within 5 days of sending your CV, unfortunately your application has been unsuccessful on this occasion. If successful, you will be contacted by a Consultant to discuss your application and CV further. There will also be an opportunity for you to ask any questions you may have about the role.
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