DayPorter
Imperial Hotels London Group - Based at Royal National & City Sleeper
£29,050.00 + Benefits
Do you love meeting new people and sparking conversations?
Are you a friendly and organised team player with a knack for making others feel at ease?
Do you want to work in a unique, family-run hotel?
If so, wed love to hear from you!
Were looking for a warm and welcoming Day Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include organising luggage efficiently, assisting guests by opening doors and handling belongings. Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis. In this role, you will adhere to front-office processes and procedures while maintaining high service standards. Upholding health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel.
Why Join Us?
This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Front of House Coordinator, Reception Manager, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.
As the largest hotel in the UK, we boast over 1,600 guest rooms. Each day brings new challenges and opportunities to support in creating authentic London experiences and memorable stays.
Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week.
What were looking for:
1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
A natural flair for customer service
Positive and caring personality
Problem-solving abilities
Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift.
Professional proficiency in English
Team-oriented attitude
Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
Proficiency in multiple languages
Whats in it for you
28 days holiday, increasing with length of service up to 33 days (including bank holidays)
Access to ILH Training Academy programmes, apprenticeships and supported study scheme
Access to Holiday Purchase Scheme
Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
Access to an interest-free Season Ticket Loan or Travelcard Loan
Team member flat rate discount & 50% discount to friends and family at any of our hotels
50% discount at ILHs nine food and beverage outlets
Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage
Access to an employee funded Health Cash Plan
Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
Access to Early Pay - instantly access a portion of the pay youve already earned
Access to shopping discounts across several high-street brands and online retailers
Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
Access to mental health first aiders support & well-being support
Access to our Employee Assistance Programme by Hospitality Action
You can explore additional benefits here.
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. Were rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.
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