We are seeking an experienced Directorate Manager to help steer, drive, support and deliver service improvement within theMental Health, Learning Disability and Neurodiversity (MHLDN) &Wellbeing Servicesdirectorate in Livewell Southwest.
Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
Main duties of the job
This is a key post for the future development of Livewell Southwest. This role will support the Assistant Director in the delivery of the implementation of contracted models within an integrated system of care across the community, working with key stakeholders and includes close working with Local Authorities, Education, Primary Care Networks, Acute and other community services.
The post holder will be responsible and accountable to the Assistant Director for leading on the delivery of safe, high quality and effective services. The post holder will work under the direction and line management of the Assistant Director and be responsible for and ensure patient safety and excellent service quality across designated areas of responsibility, implementing and embedding LSW values and Leadership behaviours, providing operational leadership to all aspects of(MHLDN) &Wellbeing Serviceswithin LSW as part of the City of Plymouth and wider Devon areas.
Ensure that(MHLDN) &Wellbeing Servicesare developed in line with the contract, population needs, service demand and agreed national and local priorities; thus ensuring services are responsive to need.
Provide operational leadership in all aspects of designated services within LSW developing a positive working environment and open culture which fosters high morale and commitment amongst all staff and promotes their wellbeing, professional and personal development
About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Job responsibilities
Provideoperational leadership in all aspects of designated services within LSWdeveloping a positive working environment and open culture which fosters highmorale and commitment amongst all staff and promotes their wellbeing,professional and personal development.
Supportthe Organisations strategic objectives (one year and five-year goals) bydeveloping and implementing changes to operational practices to ensurestrategic objectives are delivered within designated Services.
Leadwork on corporate projects as designated by the Assistant Director and whererequired in liaison with external agencies, partners, people who use ourservice and regulatory bodies.
Ensureeffective and mutually beneficial joint working across the organisation tosupport the delivery of iThrive, Neighbourhoods, Primary Care Networks andPlace Based care.
Be partof and work with external stakeholders in order to deliver continuousimprovement and maximise the health outcomes of the local community.
Supportthe delivery of all care and performance in line with LSW governance frameworksand adhere to the regulatory framework bodies e.g. CQC, NHSI, NHSE, CICregulator.
Accountableto the Assistant Director for the delivery of Mental Health, LearningDisability and Neurodiversity (MHLDN) and Wellbeing Services within the financial envelope of the contract.
Work tothe delegated level of autonomy that is appropriate for the level of seniorityof the post and within LSW management policies, demonstrating sustainedmanagement capability and excellent levels of individual performance.
Deputisefor the Assistant Director and other senior managers as and when required.
As anoperational manager the post holder will be required to participate in the seniormanagers on-call rota if requested to do so by the Chief Operating Officer.
Role and Context
The postholder will provide leadership and management for all Service managers, Teammanagers, Matrons and other direct reports/managers within Mental Health,Learning Disability and Neurodiversity (MHLDN) and Wellbeing Services.
To beaccountable to the Assistant Director for the delivery of all operationalperformance indicators within Mental Health, Learning Disability andNeurodiversity (MHLDN) and Wellbeing Services including contractual,financial, resources and staff.
Developeffective working relationships with key partners, Primary Care Networks, Education,People who use our services, Commissioners, Acute Trust, Local Authorities,voluntary sector and staff side in order to deliver continuous improvement inthe Mental Health, Learning Disability and Neurodiversity (MHLDN) and Wellbeing Services pathways.
Workcollaboratively at all times with all direct reports and peers to achieve highquality services and high performance standards
Continuallyreview services and pathways, working with key stakeholders to effectivelyredesign services and pathways in order that they meet the needs of people, andcarers and enable designated services to achieve key performance indicators.
Tomanage and deliver high quality mental health services which meet the needs oflocal people by working to ensure that performance standards are met andapplied to a high standard consistently across the defined populations.Implementing effective processes for monitoring and managing activity,providing assurance via LSW governance structure for safe and effective servicedelivery.
Toensure all complaints, incidents, SIRIs and HR processes are investigatedand/or managed appropriately, in accordance with policy of the LSW, apply dutyof candour and ensure that the learning is used to continuously improvequality.
Toensure that policies and procedures in regard to safeguarding adults andchildren are understood, adopted and applied by all staff.
Communicationand Key Working Relationships
External
ServiceUsers, colleagues in primary care, education, public, voluntary, privatesectors acute providers, social care, NHS Devon ICB, One Devon, and NHSEregarding the development of service plans and quality standards.
Establisheffective communications and working relationships with other services,departments and external agencies, to support the development of services andpatient pathways and organisational boundaries in order to support partnershipworking across Plymouth city, Wider Devon and as part of the NHSE Southwestregion.
Internal
Membersof the LSW Senior Management Team regarding both operational and strategicelements for Mental Health, Learning Disability and Neurodiversity (MHLDN) and Wellbeing Services and linking into any relevant community and/orspecialist services when needed, e.g. to support transition from childrensservices to adult provision.
TradeUnions and Staff Organisations regarding partnership working as delegated anddeveloping effective communications.
Othermanagers/officers within LSW responsible for Human Resources andpolicy/operations of Community Service.
Leadership, Policy and ServiceDevelopment
To providethe leadership of several service areas including the Service management teamwith delegated accountability for delivery of the Service contract, keytargets, including the outcome measures, performance and operational financialsustainability on behalf of LSW.
Tobe part of the LSW Management Team overseeing the delivery and development ofservices within LSW.
Tobe a member of the LSW Management Groups, including senior management teammeetings, operations team meeting etc. as required. Deputise for AssistantDirector at relevant meetings as required.
Buildrelationships at a local level which deliver the vision for integrated health,education & social care within Mental Health, Learning Disability andNeurodiversity (MHLDN) and Wellbeing Services as part of the local system.
Totake lead responsibility for specific projects and prepare and deliver reportsand presentations as appropriate to operational and senior management withinLSW and externally when required.
Workwith strategic and operational professional leads, service manager,families/carers to ensure, policies, protocols and service development plansare formulated, developed and implemented as part of the wider system deliveryand in partnership.
Topromote the principle that people who use our services, and their families /carers, should be at the centre of all we say and do in all contacts andinteractions with staff, people who use our services, families/carers, partnerorganisations and members of the public.
Financial and Physical Resources:
Tohold and be responsible and accountable to the Assistant Director for severaldevolved health and social care budgets in line with locally managed services.
Todeliver on financial balance and to include financial recovery as required inline with strategic financial plans for Community Service, this includesefficiency savings and financial sustainability.
Toensure that risk management policies and procedures are implemented, in thedefined area, and that risks are managed/mitigated locally or escalated to anappropriate level in the organisation.
Support, Management and Development ofStaff:
Tobe responsible for managing a diverse, multi-disciplinary/multi-agency staffgroup across a range of service functions.
Toprovide effective leadership to all designated teams in order to achieveeffective integration and operational management of services.
Toactively work with direct reports to support workforce planning, recruitmentand staff development.
Supportstaff in identifying and addressing training and development needs incollaboration with the team leaders and the Professional Training andDevelopment Department.
To implementand maintain the appraisal and supervision standards for the staff inaccordance with the organisational policies and procedure and approach.
Ensurethat appropriate action is taken to deal with issues of discipline, grievance,poor performance and sickness in conjunction with team managers
Toensure the health, safety and wellbeing of all staff, in reference to therelevant HR and operational policies.
Communication and Relationship Skills:
Leadon service redesign and organisational change with internal and externalstakeholders
Torepresent LSW at appropriate forums, local, national and regional to supportdelivery of service strategies and to promote the organisation.
Tocommunicate highly complex information to staff, partner organisations and thepublic. This will involve communicating internally with staff groups and inpublic forums on behalf of LSW. To support Assistant Director in liaison withlocal and national commissioners in order to influence their decisions andenable positive outcomes for provision within Community Service.
Toensure that people who use our services, and their families/carers, areappropriately involved at all stages of service development and delivery.
Tofoster and develop partnership approaches with a number of key partners inorder to ensure that services are developed and delivered in a co-ordinated waythat is responsive to need and that places individuals at the centre of thecare they require.
Person Specification
Knowledge
* Knowledge of operational management roles in more than one area/service (must include substantial uptodate knowledge of mental health services)
* Knowledge of Health and Social Care system including relevant legislation, guidance and policies.
* Knowledge of Performance management
* Financial management and business acumen.
* Up to date knowledge of national and local policy within the NHS, Local Authority and other public sector bodies
* Knowledge of both Adult and Childrens Social Care
* Understanding of complaints procedure
Qualifications
* Hold a Masters Level qualification in a health related subject with demonstrable management experience working at senior manager level or
* has equivalent level of knowledge gained through significant experience at senior
* Health and/or Social care management level and undertaken recognised management training.
* Relevant level of CPD.
Experience
* Demonstrable management experience working at senior manager level (must include within mental health services)
* Evidence of effective leadership and management of people, ideally within a Health and/or Social Care environment
* Evidence of leading and implementing
* service change and contributing to long term strategies.
* Ability to analyse and evaluate service requirements dependant on client need and organisational context often in highly complex and contentious situations.
* Experience of incorporating patient/user views into the provision of services
* Significant experience of using audit and analytical skills in option appraisals/service planning.
* Experienceofconducting negotiations relating to highly complex matters with other senior managers both internal and external to the organisation.
* Accomplished chairperson for meetings
* local to organisation and county-wide
* Business case planning
* Commercial or clinical experience in business development.
Specific Skills
* Ability to prepare and present reports for consideration at senior forums
* Ability to manage contentious and emotive service redesign and organisational change with both internal and external stakeholders
* Ability to evaluate varied courses of action regarding clinical governance, risk management and service improvement in order to achieve the most effective outcome.
* Able to communicate effectively verbally, adjusting language, style and content as appropriate to the audience, including highly complex, sensitive or contentious information where there may be barriers to understanding
* Facilitation and influencing skills
* Able to perform where high levels of concentration are required despite high levels of interruptions
* Work to tight and conflicting deadlines
* IT skills including use of Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Assistant Director & Strategic Mental Health Lead
Full-time,Part-time,Job share,Flexible working
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