Purpose of the Role
This role sits within the Operational Management team and reports to the Business Manager
The Cleaning Manager is responsible for the management of site operational performance at McArthurGlen, Ashford.
As an operationally focused leader, the Cleaning Manager will maintain strong working relationships with our partners and colleagues delivering operational excellence.
Provide leadership and direction on site, to assure that our partner and company standards are followed and maintained.
Key Objective
Responsible for the operational day to day management of the contract ensuring that we deliver and maintain high levels of service withing the soft services portfolios whilst providing new and exciting solutions through contract lifecycle tenure. Foster strong relationships with our colleagues are partners.
Main Duties & Responsibilities
* Provide leadership and direction. This includes, but is not limited to, conducting annual performance reviews, reviewing annual performance reviews andconducting performance counselling as needs arise.
* Liaise with Business Managers when required to escalate relevant site issues
* Ensure health and safety requirements are always met
* To attend all H&S meetings held by the client and report all issues to your team in a timely manner
* Provide training to your team when required and challenge poor performance
* Ensure all staff are updated with any changes in company policies or client expectations
* Promote a positive image at all times to the partner, colleagues and visitors to the site
* Make sure all site paperwork is correct and maintained to the required standard
* Regularly inspect the quality of service being provided and address inconsistencies
* Attend meetings with the partner and Business Managers when requested
* Co-ordinating the activities of Duty Manager, cleaning Supervisors and cleaning team under the cleaning regime, to ensure that all areas of the contract are regularly audited correctly, and cleaning operatives are regularly supervised to ensure a high level of customer satisfaction across the site.
* To regularly review the smooth running of the cleaning regime to identify ways in which productivity can be improved whilst maintaining consistent cleaning standards under the guidance of the Business Manager.
* Ensure the appropriate staffing levels are maintained with the necessary skills
* To ensure client KPI’s are delivered as specified in the contract
* Be an activate part within the Centre Management team, ensuring all staff understand the objectives of the centre going forward
* Act as Duty Manager as per the Centre Management rota to be agreed direct with client
Qualifications, Skills, Knowledge, & Experience
Good previous experience of working within a customer facing environment is a requirement for this position along with exceptional people management and administration skills. Specific competencies within this general requirement include the following:
* Outstanding leadership skills; inspiring interpersonal effectiveness to lead team, train talent and effect change; willing and able to be a “doer” and “influencer”
* Competent industry knowledge
* Excellent time management organisation and focus on ability to prioritise and multitask, with ability to focus on attention to detail
* Experience at management level within facilities
* Relevant H&S Qualification (IOSH, NEBOSH etc.)
* IT literacy skills in MS Outlook, Word, Excel, PowerPoint, & Teams
·Demonstrated passion for the Westgrove Group brand
* Initiative-taking.
* Excellent team-working skills.
* Supervisory / managerial skills.
* Personable with the ability to build strong professional relationships.
* Strong administrative and organisation skills.
What you will get in return:
We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:
* Pension scheme (eligibility rules apply).
* Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
* Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
* Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
* Reward and Recognition Awards
* Paid volunteering days.
* Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
* £200 Refer a Friend Scheme.
* Personal accident cover
* Death in service cover
This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken.It does not attempt to detail every activity.Specific tasks and objectives will be agreed with the post holder at regular intervals.The post holder will be required at all times to perform any other reasonable task, as requested by the Regional Director/Managing Director, in order to meet the operational needs of the business.
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